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13 | Licensing Program Analysts (LPA) Anna Bueno, Magda Malcore, and Bianca Wolcott conducted a subsequent unannounced visit to the facility to continue the investigation the above mentioned complaint allegations and deliver findings. LPAs identified themselves to staff who was informed of the reason for today’s visit and contacted licensee Nenita Carlos. The Department investigation included staff and resident interviews and facility inspections.
Allegation 1: Facility not providing adequate cleaning services to resident rooms. Staff interviews reveal that resident rooms are cleaned as needed or requested by residents and are also cleaned on a weekly schedule. During unannounced LPA inspection of resident bedrooms, LPAs observed that rooms are kept tidy according to resident preference and LPAs observed facility staff cleaning rooms.
Allegation 2: Staff yell at residents. Interviews with residents reveal that staff do not yell at residents and staff interviews deny that they yell at residents. The Department was not able to interview Resident 1 (R1).
Based on the information obtained during the investigation, the allegations are therefore UNSUBSTANTIATED. A finding of unsubstantiated means that, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was reviewed with and a copy was provided to Joney Carlos. |