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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366410671
Report Date: 06/06/2025
Date Signed: 06/06/2025 02:48:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2024 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20241121110300
FACILITY NAME:D'DESERT ROSEFACILITY NUMBER:
366410671
ADMINISTRATOR:CONCEPCION PANOPIOFACILITY TYPE:
740
ADDRESS:18101 JUNIPER STTELEPHONE:
(760) 949-2400
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:0CENSUS: 0DATE:
06/06/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Leodigaerlan and Concepcion PanopioTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not inform resident’s physician of resident’s change of condition
Staff did not provide adequate medication assistance to residents in care
Staff refuse to call an ambulance for residents in care
Staff threatened residents in care
Staff did not ensure sufficient food items were available at the facility for residents in care
Staff did not prevent residents from engaging in inappropriate interactions
Staff yelled at residents in care
Staff did not assist residents that sustained falls
Centrally stored medications are accessible to residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magda Malcore met with Licensees' Leodigaerlan "Glenn" and Concepcion "Connie" Panopio at the Community Care Licensing regional office. The purpose of the visit is to discuss and conclude the complaint investigation on the above allegations.

Regarding the above allegations, the facility closed on December 06, 2024, and the department staff was unable to conduct any interviews related to the allegations. LPA attempted to contact the reporting party but was unsuccessful. There were no residents in care and no staff available to interview. There are no witnesses and insufficient evidence to corroborate the allegations. LPA interviewed the licensees’ Glenn and Connie regarding the listed allegations, and the licensee’s denied all the allegations.

Based on insufficient evidence and witnesses the allegations are Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20241121110300
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: D'DESERT ROSE
FACILITY NUMBER: 366410671
VISIT DATE: 06/06/2025
NARRATIVE
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An exit interview was conducted where this report (LIC9099) was discussed and a copy provided with appeal rights to Licensee Glenn.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2