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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366411220
Report Date: 02/13/2026
Date Signed: 02/13/2026 04:03:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20260203105138
FACILITY NAME:TUPARAN RESIDENTIAL CARE FACILITY, INC.FACILITY NUMBER:
366411220
ADMINISTRATOR:TUPARAN, LORETAFACILITY TYPE:
740
ADDRESS:855 FRONTIER AVETELEPHONE:
(909) 798-3439
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:6CENSUS: 5DATE:
02/13/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Administrators Alejandra and Richard ContrerasTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff is exploiting resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrators Alejandra and Richard Contreras, and discussed the purpose of the visit.

It was alleged that staff were exploiting residents in care. LPA conducted interviews with staff, residents, and outside parties regarding the allegation.

LPA interviewed four (4) residents. All residents stated that they are not being exploited by staff and reported being treated very well by both staff and the facility owners.

LPA also interviewed three (3) staff members, all of whom denied exploiting residents. Administrator explained that Resident #1 (R1) is alert and coherent and had requested the Administrator to retrieve personal belongings from R1’s previous residence.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260203105138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: TUPARAN RESIDENTIAL CARE FACILITY, INC.
FACILITY NUMBER: 366411220
VISIT DATE: 02/13/2026
NARRATIVE
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Additionally, the LPA interviewed outside parties who confirmed awareness of R1’s request for the Administrator to collect these belongings. Outside parties stated that R1 is not being exploited in any way and is being treated very well at the facility.

Based on observation and interviews; there is insufficient evidence to determine staff are exploiting residents in care. Therefore, the allegation above is Unsubstantiated.

An Unsubstantiated complaint means, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrators Alejandra and Richard Contreras and a copy of this report was provided at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2