366411294-3-30-2026-56-AS-NBRN-DSNT5N-20260330142549

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366411294
Report Date: 03/30/2026
Date Signed: 03/30/2026 09:44:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Edith Conchas

COMPLAINT CONTROL NUMBER: 56-AS-20251118110559

FACILITY NAME:	EUROPEAN HOME CARE III		FACILITY NUMBER:	366411294
ADMINISTRATOR:	GLEN BERNAL		FACILITY TYPE:	740
ADDRESS:	355 FRANKLIN AVE		TELEPHONE:	(909) 213-1000
CITY:	REDLANDS,	STATE: CA	ZIP CODE:	92373
CAPACITY:	6	CENSUS: 6	DATE:	03/30/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Aida Dy, Caregiver		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Sexual Abuse

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 3/30/2026, at 9:10 am, Licensing Program Analyst (LPA) E. Conchas conducted an unannounced visit to the facility to deliver the findings of the above allegation. LPA met and explained the purpose of the visit to Aida Dy, Caregiver .

The investigation was conducted by the Department. The investigation consisted of records review and interviews with relevant parties.

On November 18, 2025, The Department received a complaint alleging sexual abuse of a resident. The investigation consisted of interviews with outside parties and staff, and review of pertinent documents.

On 11/15/2025 Resident 1 (R1) was admitted to the hospital for general weakness.

Continue LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 56-AS-20251118110559

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: EUROPEAN HOME CARE III	FACILITY NUMBER: 366411294
	VISIT DATE: 03/30/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Interview with W1 revealed that they had received blood results that were conducted while R1 was in the Emergency room that revealed a diagnosis of a sexual transmitted disease (STD). W1 revealed prior medical records were reviewed and did not indicate any history of STD diagnosis. It could not be determined what prompted the blood test to be conducted, there were no physical symptoms documented that would prompt the test to be run. Interviews revealed no rash or signs of sexual abuse were present. Interview with W1 revealed that lab work may have been conducted so the doctor could gain a better understanding of R1 declining so quickly during the stay in the Emergency room. Interview with W1 explained the condition can be present for many years without producing symptoms. The test performed is not part of standard panel and requires specific screening. Department staff reviewed resident facility files which did not indicate any results like R1. Department staff was unable to interview R1 due to R1 being deceased at time of investigation.
Interview with staff 1 and staff 2 revealed there were no rashes or unusual observations made of R1 while under their care. Staff reveal there is no awareness of similar lab results among the residents. Interview with staff revealed that there was an all-female staff and R1 did not engage with any residents in the facility. Although there are male residents, interview revealed most residents are non-ambulatory or stay in their room.

Based on interviews with relevant parties, there was not sufficient corroborating evidence to confirm sexual abuse.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

No deficiencies were cited. An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2