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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366411294
Report Date: 04/18/2026
Date Signed: 04/18/2026 10:41:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20241112083112
FACILITY NAME:EUROPEAN HOME CARE IIIFACILITY NUMBER:
366411294
ADMINISTRATOR:GLEN BERNALFACILITY TYPE:
740
ADDRESS:355 FRANKLIN AVETELEPHONE:
(909) 213-1000
CITY:REDLANDS,STATE: CAZIP CODE:
92373
CAPACITY:6CENSUS: 6DATE:
04/18/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Adelaida Dy- CaregiverTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
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9
Staff handle resident in a rough manner
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Caregiver Adelaida Dy and explained the purpose of the visit regarding the allegations stated above.

First allegation: Staff handle resident in a rough manner. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation pertaining to staff handling resident in a rough manner and reported to LPA that Staff #1 has not witnessed other staff mistreat or handling residents in a rough manner. LPA conducted interviews with R#2, R#3, R#4, and R#5, regarding the alleged allegation and R#2-5 reported to LPA that staff treat residents well and have not experienced or witness staff mistreating residents or handling residents in a rough manner. In addition, R#2-5 informed LPA that they like the facility and staff and feel safe.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20241112083112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: EUROPEAN HOME CARE III
FACILITY NUMBER: 366411294
VISIT DATE: 04/18/2026
NARRATIVE
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 Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Caregiver Adelaida Dy.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2