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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366411294
Report Date: 05/14/2026
Date Signed: 05/14/2026 03:12:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Edith Conchas
COMPLAINT CONTROL NUMBER: 56-AS-20260416123134
FACILITY NAME:EUROPEAN HOME CARE IIIFACILITY NUMBER:
366411294
ADMINISTRATOR:GLEN BERNALFACILITY TYPE:
740
ADDRESS:355 FRANKLIN AVETELEPHONE:
(909) 213-1000
CITY:REDLANDS,STATE: CAZIP CODE:
92373
CAPACITY:6CENSUS: 6DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Caregiver Desireee DuBois TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff engaged in an inappropriately relationship with resident
Staff inappropriately had resident sign a document giving staff legal decision making over resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) E. Conchas conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with caregiver Desiree DuBois and explained the purpose of the visit. The investigation consisted of staff interviews, resident interview and document review.

Staff engaged in an inappropriately relationship with resident.
Interveiws conducted of 3 staff and 1 resident. 3 out of the 3 staff stated there is no inappropraitely realtionship with the resident. Resident 1(R1) stated no, they are not engaged in an inappropraitely realtionship with any staff. This is unsubstantiated.

Staff inappropriately had resident sign a document giving staff legal decision making over resident.
Interveiws conducted of 3 staff and 1 resident. 3 out of 3 staff interviews stated staff have not inappropriately had resident sign a document giving staff legal decision making over resident. R1 stated there are no staff who have any authorization to make any legal desicion over resident. This is unsubstantiated
Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260416123134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: EUROPEAN HOME CARE III
FACILITY NUMBER: 366411294
VISIT DATE: 05/14/2026
NARRATIVE
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Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, pertaining to the allegations listed, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to caregiver Desiree DuBois.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2