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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366411355
Report Date: 06/13/2025
Date Signed: 06/13/2025 02:01:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20240826165618
FACILITY NAME:PALMETTO FAMILY HOMEFACILITY NUMBER:
366411355
ADMINISTRATOR:CARDEN, LORIFACILITY TYPE:
735
ADDRESS:9169 PALMETTO AVENUETELEPHONE:
(909) 854-5398
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:6CENSUS: 3DATE:
06/13/2025
UNANNOUNCEDTIME BEGAN:
12:06 PM
MET WITH:Mae Tillett- CaregiverTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Sexual Abuse
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Caregiver Mae Tillett and explained the purpose of the visit regarding the allegation stated above.


Investigation was conducted by department staff which included review of records and witness interviews. Based on the investigation, there is not enough preponderance of evidence to support sexual abuse on Client#1. Based on interview with C#1 client admitted that the allegation regarding sexual abuse pertaining to Staff #1 did not occur and it was an allegation that was made up because C#1 wanted more attention from S#1. Interviews with clients were conducted and all clients denied being sexually abused by Staff #1 along with witnessing Staff #1 sexually abuse Client#1. Evidence also revealed that Client #1 carries a history of making false allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240826165618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: PALMETTO FAMILY HOME
FACILITY NUMBER: 366411355
VISIT DATE: 06/13/2025
NARRATIVE
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Based on the preponderance of evidence the department has determined that the above allegation is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Caregiver Mae Tillett
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2