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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366412343
Report Date: 07/23/2025
Date Signed: 07/23/2025 04:26:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Lavette Farlow
COMPLAINT CONTROL NUMBER: 56-AS-20250718084227
FACILITY NAME:RL HOME CARE IIFACILITY NUMBER:
366412343
ADMINISTRATOR:ROBERT LANDICHOFACILITY TYPE:
735
ADDRESS:1431 N. ASH AVE.TELEPHONE:
(909) 421-1094
CITY:RIALTOSTATE: CAZIP CODE:
92376
CAPACITY:6CENSUS: DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
02:43 PM
MET WITH:Licensee, Roberto Landicho, and Zenaida Callejas, AdministratorTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Staff kicked client in care
INVESTIGATION FINDINGS:
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Licensed Program Analyst (LPA), LaVette Farlow, conducted an unannounced visit to the facility to commence a complaint investigation. LPA was greeted and granted entrance by Caregiver, Wilhelmo (Mickey) Bernardez. LPA identified self and discussed the purpose of the visit. LPA advised Mickey to notified the Licensee Roberto Landicho of my arrival, which I later met during the visit.

The investigation consisted of record review, tour of the facility, interviews with staff and residents. It is alleged that staff kicked client in care. Interview with staff revealed that Resident one (R1) has behaviors whenever his routine is changed and he does not attend program for the day. R1 will act out and make allegations against staff. 3 out of 3 staff stated R1 did not have any bruises and R1 was fine until he realized he wasn't going to program. When LPA spoke to R1, it was stated that S4, kicked him in the butt, and called him stupid.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Lavette Farlow
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250718084227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RL HOME CARE II
FACILITY NUMBER: 366412343
VISIT DATE: 07/23/2025
NARRATIVE
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Interviews with R2 and R3 revealed they had not seen, neither had they heard S4 being physically abusive towards R1.

Based on interviews on the above allegation finding is Unsubstantiated. A finding of unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and provided to Licensee, Roberto Landicho, and Zenaida Callejas, Lead staff.
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Lavette Farlow
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2