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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366413073
Report Date: 07/15/2026
Date Signed: 07/15/2026 10:31:46 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260709105337
FACILITY NAME:HERITAGE COURT ASSISTED LIVINGFACILITY NUMBER:
366413073
ADMINISTRATOR:SCHLOTTMAN, JACOBFACILITY TYPE:
740
ADDRESS:275 GARNET WAY BTELEPHONE:
(909) 204-5000
CITY:UPLANDSTATE: CAZIP CODE:
91786
CAPACITY:88CENSUS: 41DATE:
07/15/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Wendy Cruz TIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff force resident to take medications.
Staff verbally abuse resident in care.
Staff mentally abuse resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Wendy Cruz and explained the purpose of the visit regarding the allegations stated above.

Allegations: Staff force resident to take medications, Staff verbally abuse resident in care, Staff mentally abuse resident in care. Regarding the allegations stated above, LPA conducted an interview with Staff #1 regarding the alleged allegations concerning Resident #1. Staff #1 informed LPA that based on their resident roster Resident #1 is not a resident at the facility. Staff #1 contacted facility next door “Heritage Park Nursing Center” and discovered that Resident #1 is currently admitted at “Heritage Park Nursing Center” located at 275 Garnet Way A. Facility staff (Bookkeeper), located at “Heritage Park Nursing Center” provided LPA with their current roster and LPA discovered that Resident #1 is a resident at “Heritage Park Nursing Center” located at 275 Garnet Way A Upland, Ca. A Facility licensed by California Department of Public Health. Based on the available information, LPA found that the complaint allegation is Unfounded.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260709105337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: HERITAGE COURT ASSISTED LIVING
FACILITY NUMBER: 366413073
VISIT DATE: 07/15/2026
NARRATIVE
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A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted where this report was discussed, and a copy provided to Facility Administrator Wendy Cruz.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2