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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366423857
Report Date: 09/17/2025
Date Signed: 09/17/2025 01:47:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2023 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230303161848
FACILITY NAME:MCKINLEY CARE HOMEFACILITY NUMBER:
366423857
ADMINISTRATOR:APRILLELYN PANALIGANFACILITY TYPE:
735
ADDRESS:9895 MCKINLEY ST.TELEPHONE:
(909) 910-4633
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:4CENSUS: 4DATE:
09/17/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Aprillelyn (Aprille) Panaligan TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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9
Staff does not treat resident with respect.
Staff harass resident.
Staff tried to hit resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Aprillelyn (Aprille) Panaligan and explained the purpose of the visit. The investigation consisted of interviews, and observation.

First allegation: Staff does not treat resident with respect. Regarding the allegation stated above LPA conducted interviews with Client #2 and Client #3 LPA went over the alleged allegation with C#2 and C#3 and both denied not being treated with respect. Furthermore, during interviews C#2 and C#3 informed LPA that they like the home they live in and that everyone is nice and that they feel safe. LPA conducted an interview with Staff #1 LPA went over the alleged allegation with S#1 and staff informed LPA that they have not witnessed staff not treating resident[s] with respect, S#1 further explained that such treatment is prohibited at the facility.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20230303161848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: MCKINLEY CARE HOME
FACILITY NUMBER: 366423857
VISIT DATE: 09/17/2025
NARRATIVE
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Second allegation: Staff harass resident. Regarding the allegation LPA conducted interviews with C#2 and C#3 LPA went over the alleged allegation with C#2 and C#3 and both denied being harassed or mistreated by staff. In addition, C#2, and C#3 both denied witnessing staff harass clients in care. LPA conducted an interview with Staff #1 LPA went over the alleged allegation with S#1 and staff informed LPA that they have not witnessed harass clients in care.

Third allegation: Staff tried to hit resident. Regarding the allegation stated above LPA conducted interviews with C#2 and C#3 LPA went over the alleged allegation with C#2 and C#3 and both clients denied staff hitting or mistreating clients in care. In addition, during interviews with C#2 and C#3 both also denied witnessing staff attempting to hit or mistreat clients in care. LPA conducted an interview with S#1 LPA went over the alleged allegation with S#1 and S#1 informed LPA that staff does not mistreat or hit clients in care. In addition, S#1 informed LPA that they have not witness staff attempt to hit or mistreat clients in care. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Aprillelyn (Aprille) Panaligan at the end of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2