<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366424399
Report Date: 12/05/2025
Date Signed: 12/05/2025 12:09:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251104145101
FACILITY NAME:SUNNY LANE MANORFACILITY NUMBER:
366424399
ADMINISTRATOR:RAMELLE LLADONESFACILITY TYPE:
735
ADDRESS:15351 KIMBALL ST.TELEPHONE:
(760) 669-0045
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:4CENSUS: 4DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Rustan LLadonesTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff physically hit a client
Staff removed clients personal items without consent
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Magda Malcore, Eldin Serrano, Andrew Martinez conducted an unannounced visit to the facility to conclude the investigation on the above allegations. LPAs met with Rustan LLadones, Direct Support Professional (DSP) and discussed the purpose for the visit. The investigation consisted of observations, interviews with clients, staff and outside parties.

Regarding allegation 1, staff physically hit a client, there are not enough witnesses to corroborate the allegation. Four (4) staff interviewed denied physically hitting a client or witnessing any staff physically hitting a client. Two (2) out of three (3) clients interviewed denied that staff hit them or that they have witnessed staff hit a client.

Regarding allegation 2, staff removed client’s personal items without consent, there are not enough witnesses to corroborate the allegation.

***continued on LIC9099C***

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251104145101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUNNY LANE MANOR
FACILITY NUMBER: 366424399
VISIT DATE: 12/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Four (4) staff interviewed deny removing a client’s personal items without consent. Two (2) out of three (3) clients interviewed deny that staff removed their personal items without consent.

Based on the department’s investigation, the allegations mentioned in this report are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report with appeal rights was provided to DSP Lladones at the conclusion of the visit..
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2