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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366424637
Report Date: 03/19/2026
Date Signed: 03/19/2026 12:30:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Renese Howell-Small
COMPLAINT CONTROL NUMBER: 56-AS-20250312135319
FACILITY NAME:NEW DISCOVERY RESIDENTIAL SERVICES IFACILITY NUMBER:
366424637
ADMINISTRATOR:VIVIAN FRANCISCOFACILITY TYPE:
735
ADDRESS:26278 DATE STREETTELEPHONE:
(909) 280-9644
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:6CENSUS: 3DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
11:56 AM
MET WITH:TIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Adult in facility sexually abused client.
INVESTIGATION FINDINGS:
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On 03/19/2026 at 11:56AM Licensing Program Analysts (LPAs) Renese Howell-Small and Mary Rico conducted an unannounced visit to the facility to deliver complaint investigation findings for the above allegation. LPAs introduced themselves, stated the purpose of the visit and met with staff, Zorina Francisco.

The Department received a complaint on March 12, 2025, alleging adult in facility sexually abused client. The investigation consisted of record review, interviews and observation. Interviews were conducted with six (6) staff and three (3) residents. Interviews with six (6) out of six (6) staff revealed they did not observe or witness sexual abuse of residents by staff 6 (S6) or (S9). On 06/06/2025 interviews were conducted with Resident 1(R1), (R2) and (R3). R1 and R2 could not answer specific questions. R3 was interviewed and denied witnessing S6 or S9 hurt any residents in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250312135319
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: NEW DISCOVERY RESIDENTIAL SERVICES I
FACILITY NUMBER: 366424637
VISIT DATE: 03/19/2026
NARRATIVE
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Interviews were conducted with staff. Staff 6 (S6) denied that sexual abuse occurred. Interview with (S6) revealed that S6 assists with preparing meals and cleaning while other staff assist residents with showering. Interview with (S1) revealed they have not witnessed or observed any sexual misconduct by staff. All staff interviewed denied the allegation. On 06/06/2025 an interview was conducted with staff at the Adult Day Program where R2 and R3 attends. Staff interviewed denied observing signs of sexual abuse and stated the residents’ behavior are consistent. Based on observations, interviews, and a review of facility records, there is insufficient evidence to support the allegation. Therefore, this allegation is UNSUBSTANTIATED.

An UNSUBSTANTIATED complaint is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C were discussed and a copy provided to staff, Zorina Francisco.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2