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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366424637
Report Date: 03/18/2025
Date Signed: 03/18/2025 06:15:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2021 and conducted by Evaluator Renese Howell-Small
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20210201152127
FACILITY NAME:NEW DISCOVERY RESIDENTIAL SERVICES IFACILITY NUMBER:
366424637
ADMINISTRATOR:CLARDY, GEORGEFACILITY TYPE:
735
ADDRESS:26278 DATE STREETTELEPHONE:
(909) 280-9644
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:6CENSUS: 5DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Licensee George ClardyTIME COMPLETED:
06:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff engaged in inappropriate interactions with client
Staff made inappropriate comments towards client
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/18/2025 at 2:55PM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to deliver findings for the above allegations. LPA discussed the purpose of the visit with Licensee, George Clardy. The investigation consisted of interviews and record review.
In regards to the allegation of staff engaged in inappropriate interactions with client:
LPA interviewed seven (7) staff and one (1) client. Staff denied witnessing other staff engage in inappropriate interactions with clients or chasing clients out of the facility. Client 1 (C1) attempts to elope from the facility as part of C1's behavior. Staff are trained to follow C1 out of the facility to ensure C1's safety and to redirect behavior. Therefore, this allegation is UNSUBSTANTIATED.

In regards to the allegation of staff made inappropriate comments towards client:
LPA interviewed seven (7) staff and one (1) client. Client 2 (C2) stated that staff are nice and denied hearing a staff say they "hate" clients. All staff denied that staff made inappropriate comments towards clients. Staff also denied witnessing other staff state "they hate" clients in care. Staff treat clients with respect and care. Therefore, this allegation is UNSUBSTANTIATED.

UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where this report LIC9099 was discussed and a copy was given to Licensee, George Clardy.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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