366424637-4-18-2025-56-AS-EMAN-DGHSGL-20250509135208

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366424637
Report Date: 04/18/2025
Date Signed: 04/18/2025 12:44:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator Renese Howell-Small

COMPLAINT CONTROL NUMBER: 56-AS-20240312151634

FACILITY NAME:	NEW DISCOVERY RESIDENTIAL SERVICES I		FACILITY NUMBER:	366424637
ADMINISTRATOR:	VIVIAN FRANCISCO		FACILITY TYPE:	735
ADDRESS:	26278 DATE STREET		TELEPHONE:	(909) 280-9644
CITY:	HIGHLAND	STATE: CA	ZIP CODE:	92346
CAPACITY:	6	CENSUS: 3	DATE:	04/18/2025
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Administrator, Valerie July		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Sexual Abuse

INVESTIGATION FINDINGS:

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Allegation: Staff sexually abused resident.

On 04/18/2025 at 12:15PM Licensing Program Analyst, (LPA) Renese Howell-Small, arrived at the New Discovery Residential Services I facility unannounced to deliver findings for the complaint investigation into the allegations listed above. LPA met with Administrator, Valerie July; introduced self and stated purpose of the visit.

Investigation consisted of staff interviews and resident interviews. Based on the investigation, LPA Howell-Small was unable to find sufficient evidence to corroborate the allegation. Department staff attempted to interview Resident 1 (R1). However, R1 was unable to provide a credible statement. The Department attempted to qualify R1 by asking their name and age. The response from R1 was not understandable. In addition, The San Bernardino County Sheriff’s Department also conducted an interview with R1 and the Deputy was also unable to obtain a credible statement.

Continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:	DATE: 04/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20240312151634

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: NEW DISCOVERY RESIDENTIAL SERVICES I	FACILITY NUMBER: 366424637
	VISIT DATE: 04/18/2025

NARRATIVE

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LPA Howell-Small conducted two interviews with R1 but was unable to obtain answers to the interview questions. Interviews conducted with Staff 1 (S1), Staff 2 (S2), Staff 4 (S4), Staff 5 (S5) and Staff 6 (S6) confirm that they have not witnessed any staff sexually abuse any residents. The Department interviewed S4, who stated that Staff 7 (S7) is an excellent employee and has worked for the facility for many years.
As a result of not being able to successfully interview R1 and based on interviews, this allegation is UNSUBSTANTIATED.

An UNSUBSTANTIATED complaint is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report LIC9099 and LIC9099C was discussed and provided to Administrator, Valerie July.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Renese Howell-Small
LICENSING EVALUATOR SIGNATURE:	DATE: 04/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025

LIC9099 (FAS) - (06/04)

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