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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366425616
Report Date: 04/28/2026
Date Signed: 04/28/2026 01:17:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260327100227
FACILITY NAME:COLE VOCATIONAL SERVICES ONTARIO BMPFACILITY NUMBER:
366425616
ADMINISTRATOR:RACHEL STEWARDFACILITY TYPE:
775
ADDRESS:3311 SHELBY STTELEPHONE:
(909) 483-0067
CITY:ONTARIOSTATE: CAZIP CODE:
91764
CAPACITY:60CENSUS: 50DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Facility Program Director Tiffany Johnston TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff hit client.
INVESTIGATION FINDINGS:
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On 4/28/2026,Licensing Program Analyst (LPA) Beena Singh made an unannounced visit to the facility to
initiate a complaint investigation for the allegation stated above. LPA met with Facility Program Director Tiffany Johnston and explained the reason for the visit.

Allegation:-Staff Hit Client.
LPA Singh did a walk through of the facility, interviewed day program Staff and Clients.
Based on an investigation conducted by Licensing Program Analyst (LPA) Singh, the allegation that a staff member hit a client at the day program is Substantiated. During a thorough facility walkthrough and a series of interviews with the reporting party, day program staff, and clients, LPA Singh gathered consistent evidence of the incident. Specifically, statements from Clients, Staff #1, and the reporting party confirmed that Staff did hit client and was witnessed by the client#2 and acknowledged by Staff #1. Consequently, the evidence determined that the staff member did strike the client, proving the allegation to be true.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20260327100227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: COLE VOCATIONAL SERVICES ONTARIO BMP
FACILITY NUMBER: 366425616
VISIT DATE: 04/28/2026
NARRATIVE
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In conclusion, based on all of the information obtained during the course of the investigation, it is
determined that, Staff did hit client#1 in care while at the day program.

Based on the evidence the allegation that Staff hit Client in care has been Substantiated. A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met.


An exit interview was conducted where this report LIC9099,LIC9099C and Appeal Rights were discussed and was provided to Facility Program Director Tiffany Johnston by the end of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20260327100227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: COLE VOCATIONAL SERVICES ONTARIO BMP
FACILITY NUMBER: 366425616
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/29/2026
Section Cited
CCR
80072(a)(3)
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Personal Rights (a)CCR 80072(a)(3) Personal Rights (a) each client shall have personal rights which include… (3) To be free from corporal or unusual punishment.... including but not limited to: interference with the daily living functions… This requirement is not met as evidenced by:
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Licensee to train Staff on CCR 80072(a)(3) and submit proof of Training Log to LPA Beena Singh by POC due date. Licensee and Staff in question stated to submit signed Statement of Understanding on CCR 80072(a)(3) and submit to LPA Singh by POC due date by 04/29/2026.
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Based on the evidence, the Licensee/Staff failed to provide proper supervision to C#1 resulting in Staff hit Clients in care which pose immediate health, safety, and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3