366425616-4-28-2026-56-AS-EMAN-DVBM86-20260623092236

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366425616
Report Date: 04/28/2026
Date Signed: 04/28/2026 01:14:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Beena Singh

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20260421164033

FACILITY NAME:	COLE VOCATIONAL SERVICES ONTARIO BMP		FACILITY NUMBER:	366425616
ADMINISTRATOR:	RACHEL STEWARD		FACILITY TYPE:	775
ADDRESS:	3311 SHELBY ST		TELEPHONE:	(909) 483-0067
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91764
CAPACITY:	60	CENSUS: 50	DATE:	04/28/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Facility Program Director Tiffany Johnston		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff withhold food from clients.
Staff do not allow clients to use restroom.
Staff force client(s) to stay in room.
Staff interact inappropriately with clients.

INVESTIGATION FINDINGS:

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On 4/28/2026,Licensing Program Analyst (LPA) Beena Singh made an unannounced visit to the facility to
initiate and deliver findings of the complaint investigation for the allegation stated above. LPA met with Facility Program Director Tiffany Johnston and explained the reason for the visit.

First Allegation:-Staff withhold food from clients.

Based on the investigation conducted by LPA Singh, the allegation that staff members withhold food from clients was found to be unsubstantiated. The investigation involved comprehensive interviews with a five clients and five staff members, all of whom provided consistent testimony. Specifically, Five (5) out of Five (5) Clients and Five (5) out of Staff denied that food is ever withheld as a practice or disciplinary measure at the facility. Furthermore, the investigation yielded no witness testimony or corroborating evidence to suggest any instances of food deprivation, effectively refuting the initial claim.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260421164033

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: COLE VOCATIONAL SERVICES ONTARIO BMP	FACILITY NUMBER: 366425616
	VISIT DATE: 04/28/2026

NARRATIVE

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Second Allegation:-Staff do not allow clients to use restroom.

Based on the investigation by LPA Singh, the allegation that Staff do not allow clients to use restroom or use restroom was not supported by any evidence. All five (5)clients out of five clients and five (5)staff out of five staff members interviewed consistently stated that clients are always allowed to use the restroom whenever they need to while at the day program.

Third Allegation:-Staff force client(s) to stay in room.

Regarding the allegation the Staff force client(s) to stay in room; LPA Singh interviewed Five (5) Clients and five (5)Staff. Five(5) out of Five (5) Staff and Five out of five clients stated Staff do not force client(s) to stay in room at the day program and never ever force clients to stay in the room. There was no witnesses testifying that Staff force client(s) to stay in room.

Fourth Allegation:-Staff interact inappropriately with clients.

Regarding the allegation the Staff interact inappropriately with clients; LPA Singh interviewed Five(5) Clients and five (5)Staff. Five(5) out of Five (5) Staff and Five out of five clients stated Staff do not interact inappropriately with clients at the day program and stated that all Staff behave professionally towards the Clients. There was no witnesses testifying that Staff interact inappropriately with clients.

Based on the information obtained there is not enough evidence that Staff withhold food from clients, Staff do not allow clients to use restroom, Staff force client(s) to stay in room or Staff interact inappropriately with clients at the day program. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted where this report LIC9099,LIC9099C was discussed and was provided to Facility Program Director Tiffany Johnston by the end of the visit.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

LIC9099 (FAS) - (06/04)

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