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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366425792
Report Date: 05/30/2026
Date Signed: 05/30/2026 11:59:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250924153446
FACILITY NAME:ZAB HOME LLC, THEFACILITY NUMBER:
366425792
ADMINISTRATOR:BALGJIAN, NARINEFACILITY TYPE:
735
ADDRESS:11495 SHAHAPTIAN AVE.TELEPHONE:
(760) 244-4877
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:4CENSUS: 4DATE:
05/30/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Meline BalgjianTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Facility staff did not open the door to client visitors
Licensee did not ensure staff were present to receive clients at the facility
Facility staff do not speak to clients in a dignified manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility House Manager Meline Balgjian and explained the purpose of the visit regarding the allegations stated above.

First allegation: Facility staff did not open the door to client visitors. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation regarding “staff did not open the door to client visitors” Staff #1 informed LPA that staff is always present and visitation to clients is never denied. LPA conducted interviews with Client #2 and Client #3 regarding the alleged allegation, and Client #1 and Client #2 denied the allegation and informed LPA that their visitation rights are not being violated. Client #2 and Client #3 informed LPA that they feel safe and have no concerns to report regarding the alleged allegation.

Second allegation: Licensee did not ensure staff were present to receive clients at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250924153446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ZAB HOME LLC, THE
FACILITY NUMBER: 366425792
VISIT DATE: 05/30/2026
NARRATIVE
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Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation “Licensee did not ensure staff were present to receive clients at the facility” Staff #1 informed LPA that staff is always present at the facility to receive every client. LPA conducted interviews with Client #2 and Client #3 regarding the alleged allegation, Client #2 and Client #3 denied the allegation and informed LPA that staff are always present at the facility. In addition, Client #2 and Client #3 denied being left outside and denied witnessing other clients to be left outside because staff were not present at the facility.

Third allegation: Facility staff do not speak to clients in a dignified manner. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation “staff do not speak to clients in a dignified manner” LPA conducted an interview with Client #2 and Client #3 regarding the alleged allegation and Client #2 and Client #3 denied the allegation and informed LPA that they have been living at the facility for many years and all staff members are respectful. Client #2 and Client #3 informed LPA that they feel safe and have no issues to report concerning the allegation. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility House Manager Meline Balgjian.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2