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25 | Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced case management visit to interview residents, staff, and obtain additional documents for the complaints listed below. LPA met with Business Office Manager Michelle Reyes and informed her of the purpose of the visit. Michelle stated she would have to leave and Wellness Director, Marlene Delgado could sign the report.
LPA Allen conducted interviews with staff, residents, responsible parties, obtained additional records, and toured the facility for the following complaints: COMPLAINT CONTROL NUMBER: 56-AS-20241101122704, CONTROL NUMBER: 56-AS-20241003123839, and CONTROL NUMBER: 56-AS-20240918162942.
Michelle Reyes was informed that additional time would be required to review the newly obtained information. Before delivering the findings.
An exit interview was conducted during which this report was discussed and provided to Marlene Delgado- Wellness Director along with appeal rights.
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