<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366427385
Report Date: 10/13/2022
Date Signed: 10/13/2022 02:14:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2022 and conducted by Evaluator Rayshaun Nickolas
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20220815092917
FACILITY NAME:B.E.S.T.OPPORTUNITIES, INC.FACILITY NUMBER:
366427385
ADMINISTRATOR:KARIN ETHERIDGEFACILITY TYPE:
775
ADDRESS:12269 SCARBROUGH CT.TELEPHONE:
(760) 628-0111
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:250CENSUS: 35DATE:
10/13/2022
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:Tammy Higgins, Case managerTIME COMPLETED:
02:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Insufficient staffing to meet the needs of the clients
Staff do not provide activities to clients in care
Licensee is providing care to clients who require a higher level of care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Rayshaun Nickolas made an unannounced visit to the facility to deliver the finding on the above allegations. LPA met with Case manager Tammy Higgins and explained the purpose of the visit. The investigation consisted of LPA observations, interviews with staff, and reviewed facility file documents pertinent to the investigation.

Allegation #1 “Insufficient staffing to meet the needs of the clients”. On 08/17/2022, LPA observed seven (7) staff members working at the day program, with two (2) absent. LPA also observed 33 clients in care at the day program. LPA observations and interviews conducted were inconsistent with the alleged allegation.

Allegation #2 “Staff do not provide activities to clients in care”. On 08/17/2022, LPA observed clients attending the day program, exercising in their chairs, dancing to music, playing games, and participating in arts and crafts. LPA also observed six (6) clients going on a community outing with two (2) staff members. LPA interviews with staff revealed that the facility uses a software program called QuickBase to schedule activities at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Rayshaun Nickolas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20220815092917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
FACILITY NAME: B.E.S.T.OPPORTUNITIES, INC.
FACILITY NUMBER: 366427385
VISIT DATE: 10/13/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per staff interviews, activities are planned monthly using a tablet and entered into the QuickBase software. Staff interviews further revealed that the facility has three (3) wings (A, B, C), and each wing offers a different activity simultaneously. LPA observations, interviews, and reviewed facility file documents pertinent to the investigation are inconsistent with the alleged allegation.

Allegation # 3, “Licensee is providing care to clients who require a higher level of care “, the alleged allegation indicates that the facility is providing services to the client(s) with possible dementia. LPA observations, interviews with staff, and facility file reviews were inconsistent with the alleged allegation.

Based on evidence obtained during the investigation, LPA has determined that the above allegations are UNSUBSTANTIATED; meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Higgins and a copy of this report was provided.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Rayshaun Nickolas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2