366427604-1-8-2026-56-AS-KCLS-DQRTG4-20260128134230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366427604
Report Date: 01/08/2026
Date Signed: 01/08/2026 10:33:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Magda Malcore

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250924112815

FACILITY NAME:	COLE VOCATIONAL SERVICES HESPERIA		FACILITY NUMBER:	366427604
ADMINISTRATOR:	HIRES, SIMIEN		FACILITY TYPE:	775
ADDRESS:	15075 MAIN ST		TELEPHONE:	(760) 998-2829
CITY:	HESPERIA	STATE: CA	ZIP CODE:	92345
CAPACITY:	75	CENSUS: 33	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Amanda Glaspie		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

1
2
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5
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7
8
9

Staff spoke inappropriately to the client

INVESTIGATION FINDINGS:

1
2
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5
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7
8
9
10
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13

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the investigation on the above allegation. LPA met with Program Supervisor, Amanda Glaspie, and informed the purpose of the visit. The investigation consisted of record reviews, interviews with clients and staff.

Regarding the allegation, staff spoke inappropriately to the client, it was alleged that staff#1(S1) spoke inappropriately to client #1(C1). Interviews with seven (7) clients and five (5) staff revealed there are not enough witnesses to corroborate the allegation that S1 spoke inappropriately to C1.

Based on the Department’s investigation the allegation is Unsubstantiated. An Unsubstantiated finding means that although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to Program Supervisor Glaspie at the conclusion of the visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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