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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366427612
Report Date: 11/02/2022
Date Signed: 11/02/2022 12:37:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2021 and conducted by Evaluator Natalie Ibarra
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20210820090641
FACILITY NAME:INNOVATIVE BUSINESS PARTNERSHIPS INCFACILITY NUMBER:
366427612
ADMINISTRATOR:KRAGNESS, THERESE MFACILITY TYPE:
775
ADDRESS:17185 YUMA STREETTELEPHONE:
(760) 243-1400
CITY:VICTORVILLESTATE: CAZIP CODE:
92393
CAPACITY:165CENSUS: 51DATE:
11/02/2022
UNANNOUNCEDTIME BEGAN:
12:21 PM
MET WITH:Therse KragnessTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility is punishing client by limiting his services
Facility failed to meet client's needs
Facility threatened to terminate client’s services
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Natalie Ibarra and Paola Guerrero made an unannounced visit to the facility to deliver findings for the above allegations. LPAs met with Administrator Therese Kragness and explained the purpose of today’s visit. Investigation consisted of interviews with pertinent parties and records review.

The first allegation indicates facility is punishing client by limiting services. Interviews with Staff #1 (S1) and Staff #2 (S2) stated the facility was not punishing nor limiting services Client #1’s services. After a collaborated meeting including Inland Regional Center (IRC) and C1’s home, it was agreed that C1 needed 1 to 1 monitoring due to behaviors if they were to return to in person services. Interview with C1’s Case Manager at IRC stated facility was not punishing C1 by limiting services. In person start date got pushed back to new behaviors by C1. Due to concerns over C1’s behaviors, the facility was trying to come up with a plan for C1 to be able to attend in person services.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Natalie Ibarra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20210820090641
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: INNOVATIVE BUSINESS PARTNERSHIPS INC
FACILITY NUMBER: 366427612
VISIT DATE: 11/02/2022
NARRATIVE
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 The plan was for C1 to start in intervals to see how C1’s behaviors were before being admitted back fulltime. LPA Ibarra reviewed facility’s admissions agreement entrance criteria that states consumer must not have severe behavior problems where such behaviors are an ongoing threat to the health and safety of other participants or staff in the program. Effort will be made to provide the individual an opportunity for a one:one program.

The second allegation indicates facility failed to meet client’s needs. S1 and S2 denied that the facility failed to meet C1’s needs. S2 stated the facility was trying their best to assist and help C1’s needs. S1 stated a behavior plan was created for C1 to return to in person services. IRC Case Manager stated facility was meeting C1’s needs. C1 was already attending services remotely. Facility was trying to create a plan due to behaviors for C1 to attend in service program. Remote services was always an option if in person did not work out. LPA reviewed the behavior intervention plan that was created by the facility for C1. Plan stated steps needed to integrate C1 back to fulltime in person attendance. LPA Ibarra review behavior intervention plan that states that if C1 were to violate covid 19 protocols, C1 will have the option of returning to remote platform.

The third allegation indicates facility threatened to terminate client’s services. Interviews with S1 and S2 stated there were no reason to terminate C2’s serves. S1 stated there were no incidents at the facility for them to take such action against C2.

Based on the information obtained, the allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies were cited during this visit.
An exit interview was conducted, and a copy of this report was provided to the Administrator Therese Kragness.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Natalie Ibarra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2