<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750001
Report Date: 07/13/2026
Date Signed: 07/13/2026 11:34:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260616122738
FACILITY NAME:OAK TREE LEARNING CENTERFACILITY NUMBER:
367750001
ADMINISTRATOR:BREA REIDFACILITY TYPE:
850
ADDRESS:680 W 40TH STTELEPHONE:
(909) 882-6979
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92407
CAPACITY:56CENSUS: DATE:
07/13/2026
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Brea Reid - DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision- Daycare child wandered away from the facility due to staff neglect.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Monday July 13, 2026, at 8:40am, Licensing Program Analyst (LPA) Giovanni Cristales, conducted an unannounced inspection to conclude a complaint investigation. LPA met with center Director Brea Reid and advised her on the purpose of the inspection. LPA toured the facility and observed 12 pre-school children in care (Acorn/Seedlings, 2’s & 3’s, and Little/Big Oaks, 4’s & 5’s). Today there are 3 Teachers on the premises along with Director Brea Reid. LPA observed the facility to be within ratio.

Allegation(s) states that daycare child wandered away from the facility due to staff neglect. LPA conducted two unannounced inspections and toured the facility. During both inspections LPA and directoe toured the facility inside and out. On the initial inspection LPA observed the new upgrades to each door. Director demonstrated the new features installed.

Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20260616122738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE LEARNING CENTER
FACILITY NUMBER: 367750001
VISIT DATE: 07/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA observed new retractable mesh gates installed in each door, safety door latches, and all door alarm sensors were replaced and operable. LPA observed and heard exit doors having a different chime sound from the classroom doors.

On June 12, 2026, a child wandered outside of the facility without staff supervision. Staff noticed that the child was missing from the classroom and started searching. The child’s authorized representatives (parents) were on their way to pick up the child and a sibling from the facility. The child’s parents observed the child wandering alone on the sidewalk with cars passing and went to pick up the child safely removing them from the area. The parents then went to the facility as usual to pick up their child. At that time staff did not know that child was in the parent’s possession until advised. This absence of supervision is a violation; staff are required to visual supervision at all times of children in care.

Evidence from the interviews was obtained to corroborate with the allegation(s) that a daycare child wandered away from the facility due to staff neglect. Although staff members not admitting neglect and instead stating that the child is very skillful, the fact of the matter is that a child indeed wandered away from the facility, therefore corroborating with the allegation. During the time when the child wandered out of the facility the centers door sensors were not working properly, and the far end gate had a door latch which was at the child’s reach and accessible. LPA measured and determined how far the child left from the facility. LPA measured 150 feet from the gate to the end of the facility (street), and 152 feet from the end of the facility to where the child was found. The child wandered approximately 302 feet. Staff interviews revealed that the child went missing approximately 10 minutes.

Based on LPA observations and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation(s) that daycare child wandered away from the facility due to staff neglect is found to be SUBSTANTIATED. California Code of Regulations, CCR 102229(a)(1), are being cited on the attached LIC 9099D.

The center will issue one Type A violation, and a $500 civil penalty. Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and a copy of this report was given and explained with director Brea Reid.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20260616122738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: OAK TREE LEARNING CENTER
FACILITY NUMBER: 367750001
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/13/2026
Section Cited
CCR
102229(a)(1)
1
2
3
4
5
6
7
Responsibility for Providing Care and Supervision
The licensee shall provide care and supervision as necessary to meet the children's needs... Supervision shall include visual observation.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee was advised to provide a written letter to CCL documenting how they will ensure care and supervision of children in the facility to prevent another incident like this does not occur. Licensee will identify all measures they have taken. The letter is due no later than 9/21/26.
8
9
10
11
12
13
14
Based on LPA observations, interviews, and record reviews, the facility did not provide adequate care and supervision, by allowing a child to wander outside of the facility unsupervised. This poses an immediate health and safety risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260616122738

FACILITY NAME:OAK TREE LEARNING CENTERFACILITY NUMBER:
367750001
ADMINISTRATOR:BREA REIDFACILITY TYPE:
850
ADDRESS:680 W 40TH STTELEPHONE:
(909) 882-6979
CITY:SAN BERNARDINOSTATE:CAZIP CODE:
92407
CAPACITY:56CENSUS: 12DATE:
07/13/2026
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Brea Reid - DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff did not notify child's authorized representative of incident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Monday July 13, 2026, at 8:30am, Licensing Program Analyst (LPA) Giovanni Cristales, conducted an unannounced inspection to conclude a complaint investigation. LPA met with center Director Brea Reid and advised her on the purpose of the inspection. LPA toured the facility and observed 12 pre-school children in care (Acorn/Seedlings, 2’s & 3’s, and Little/Big Oaks, 4’s & 5’s. Today there are 3 Teachers on the premises along with Director Brea Reid. LPA observed the facility to be within ratio.

Allegation(s) states staff did not notify child's authorized representative of incident. LPA conducted two unannounced inspections and toured the facility. During the investigation, LPA Cristales and director conducted a walkthrough of the center, inside and out, collected the facility and personnel roster, collected sing-in/out sheets, conducted interviews with staff, and inspected all exit doors.

During the interviews conducted there was no information obtained to corroborate with the allegation that staff did not notify child's authorized representative of incident.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260616122738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE LEARNING CENTER
FACILITY NUMBER: 367750001
VISIT DATE: 07/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations(s) is UNSUBSTANTIATED.

No deficiency cited for the allegation above. Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and a copy of this report was given and explained with director Brea Reid.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5