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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750009
Report Date: 12/18/2025
Date Signed: 12/18/2025 11:29:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20250926005524
FACILITY NAME:BARSTOW HEAD START/STATE PRESCHOOLFACILITY NUMBER:
367750009
ADMINISTRATOR:PAMELA MCQUAINFACILITY TYPE:
850
ADDRESS:1121 W MAIN STREETTELEPHONE:
(888) 543-7025
CITY:BARSTOWSTATE: CAZIP CODE:
92311
CAPACITY:66CENSUS: 14DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Neena MalhotraTIME COMPLETED:
11:29 AM
ALLEGATION(S):
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Allegation #1- Staff are not maintaining adequate files for children in care.
INVESTIGATION FINDINGS:
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On December 18, 2025, Licensing Program Analyst (LPA) Calloway made an unannounced inspection to the above facility the purpose was to deliver findings regarding the above allegations. LPA met with Neena Malhotra who granted access. LPA toured the facility with the representative and observed 14 children and four staff in active care.

On October 1, 2025, LPA reviewed records and observed children C3 through C7 did not have required documentation for their physical examinations and were allowed to remain in the program beyond the thirty (30) day allotment. For Allegation #1- Staff are not maintaining adequate files for the children in care the evidence corroborates with the allegation. Based on interview, and record review, the above allegation is Substantiated- meaning the preponderance of the evidence standard has been met.

There is one Type B deficiency cited during this inspection. See 9099 D page attached to this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20250926005524

FACILITY NAME:BARSTOW HEAD START/STATE PRESCHOOLFACILITY NUMBER:
367750009
ADMINISTRATOR:PAMELA MCQUAINFACILITY TYPE:
850
ADDRESS:1121 W MAIN STREETTELEPHONE:
(888) 543-7025
CITY:BARSTOWSTATE: CAZIP CODE:
92311
CAPACITY:66CENSUS: 14DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Neena MalhotraTIME COMPLETED:
11:29 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1- Facility is allowing unqualified staff to provide care and supervision to daycare children.
Allegation #2- Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On December 18, 2025, Licensing Program Analyst (LPA) Calloway made an unannounced inspection to the above facility to deliver findings regarding the above complaint allegations. LPA met with Neena Malhotra who granted access. LPA toured the facility with the representative and observed fourteen children and four staff in care.

On October 1, 2025, LPA reviewed records and conducted confidential interviews with all relevant parties involved. Based on interviews and record reviews the evidence revealed Staff 3 (S3) and Staff 4 (S4) do not have teaching units and are not qualified teachers. They relieve staff for breaks or lunches as an aide assisting the teachers in the classrooms and are not left alone with the children. Therefore, for Allegation #1- Facility is allowing unqualified staff to provide care and supervision to daycare children the evidence does not corroborate with the allegation. Also, LPA observed the child care center director directing Staff 4 (S4) that is employed as a Food Service Worker to provide staff breaks during lunch periods in the early
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20250926005524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BARSTOW HEAD START/STATE PRESCHOOL
FACILITY NUMBER: 367750009
VISIT DATE: 12/18/2025
NARRATIVE
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head start toddler option classroom with seven children and the pre-school classroom with eleven children in care. Based on observation, Allegation #2- Staff are operating out of ratio and the evidence does not corroborate with the allegation. The two above allegations are Unsubstantiated, meaning although the allegations may have happened or are valid there is not a preponderance of the evidence to prove the alleged violation occurred.

There are no deficiencies cited during this inspection.

An exit interview was conducted, and a copy of this report was read, a Notice of Site Visit, and this report was provided to the Neena Malhotra, Representative at the facility. A Notice of Site Visit must remain posted for 30 days. Removal of the posting is subject to a $100 civil penalty.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20250926005524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: BARSTOW HEAD START/STATE PRESCHOOL
FACILITY NUMBER: 367750009
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/26/2025
Section Cited
CCR
101221(b)(8)
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101221(b)(8)- Child’s Records- (8) Medical assessment, including ambulatory status as specified in Section 101220, and the following health information: This requirement was not met as evidenced by:

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We will make sure all the required paperwork including immunizations and physical examinations are complete for each child when they enroll and follow up and make sure they do not go beyond the time allotment to have the paperword returned and stay in the program. I will provide a written statement ot Licensing.
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Based on interview and record review the children's records were missing the medical assessment forms from the child's physician and children were allowed to enroll and remain in the program beyond the thirty (30) day allotment which is a potential health, safety, or personal rights risks to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20250926005524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BARSTOW HEAD START/STATE PRESCHOOL
FACILITY NUMBER: 367750009
VISIT DATE: 12/18/2025
NARRATIVE
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An exit interview was conducted, and a copy of this report was read, Appeal Rights were discussed, and a Notice of Site Visit, and a copy of all forms mentioned were provided to the Neena Malhotra, Facility Representative, at the facility. A Notice of Site Visit must remain posted for 30 days. Removal of the posting is subject to a $100 civil penalty.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5