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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750019
Report Date: 12/23/2025
Date Signed: 12/23/2025 02:54:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250929145832
FACILITY NAME:JUST 4 TODDLERS PRESCHOOLFACILITY NUMBER:
367750019
ADMINISTRATOR:MORRIS, JENNIFERFACILITY TYPE:
850
ADDRESS:15400 RANCHERO ROADTELEPHONE:
(760) 244-4600
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:30CENSUS: DATE:
12/23/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Marta Bizarron - Assistant DirectorTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Neglect/Lack of Supervision - Staff did not prevent a day care child from harming other children
INVESTIGATION FINDINGS:
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On Tuesday, December 23, 2025 at 1:25pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation. LPA met with Assistant Director Marta Bizarron. The purpose of the inspection is to deliver the findings regarding the above complaint allegation. Upon arrival, LPA toured the facility and observed 16 pre-school children in care. Present are 2 Teachers on the premises along with the Assistant Director Marta Bizarron. On this visit, center utilized and combined two classess, (Butterfly's with Ladybug's and Dragonfly's). 9 children in classroom (Butterfly's & Ladybug's) with staff #1, and 7 children in classroom (Dragonfly's) with staff #2. LPA observed the facility to be within ratio and present staff were fingerprinted cleared.

On 9/29/25, the Department received a complaint which alleged staff did not prevent a day care child from harming other children. Per the complaint report, Child two (C2) harmed child one (C1) and other children by biting them. Throught the course of the investigation, LPA conducted parent and staff interviews, and record reviews. Continued on LIC 9099C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250929145832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: JUST 4 TODDLERS PRESCHOOL
FACILITY NUMBER: 367750019
VISIT DATE: 12/23/2025
NARRATIVE
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Staff interviews confirmed they are aware of children biting incidents taking place. LPA reviewed staff and child attendance records from 9/22/25 – 9/29/25. The investigation reveals that after reviewing sign-in sheets, children roster and staff attendance that the center had the staff to provide adequate supervision. Staff and child attendance records revealed that on each date the center was within ratio. During the complaint follow-up of 10/07/25, 11/20/25, and 12/23/25, the center was observed to be within ratio.

During parent interviews, the parents confirmed to LPA that the facility provides digital and verbal communication for incidents and updated information regarding children to legal guardians. Based on information received, LPA confirmed on multiple occasions children encountered biting incidents. Staff have failed to correct or prevent the incidents for continuing to happen. This proves neglect or lack of supervision. Biting behaviors are documented on the Bright Wheel Application.

Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The facility will be cited a type B citation for 101229(a)(1) - Responsibility for providing care and supervision.



A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Jennie Morris.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250929145832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: JUST 4 TODDLERS PRESCHOOL
FACILITY NUMBER: 367750019
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/09/2026
Section Cited
CCR
101229(a)(1)
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101229(a)(1) - Lack of Supervision
The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the
supervision of a teacher at any time... This requirement was not met evidence by:
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Facility director will submit a written plan of correction stating measures to be taken in order to follow Title 22 Regulations and avoid another incident involving a child being without supervision by 01/9/2026 via fax, mail, or email to giovanni.cristales@dss.ca.gov.
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Based on LPA's observation and interviews, LPA determined that there were mutliple biting incidents within the facility.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3