367750019-1-29-2026-12-CC-FPEA-DQSVCB-20260129151850

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 367750019
Report Date: 01/29/2026
Date Signed: 01/29/2026 02:34:23 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Giovanni Cristales

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20251118153403

FACILITY NAME:	JUST 4 TODDLERS PRESCHOOL		FACILITY NUMBER:	367750019
ADMINISTRATOR:	MORRIS, JENNIFER		FACILITY TYPE:	850
ADDRESS:	15400 RANCHERO ROAD		TELEPHONE:	(760) 244-4600
CITY:	HESPERIA	STATE: CA	ZIP CODE:	92345
CAPACITY:	30	CENSUS: 16	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	02:13 PM
MET WITH:	Marta Bizarron - Assistant Director		TIME COMPLETED:	02:14 PM

ALLEGATION(S):

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Neglect/Lack of Supervision - Staff did not prevent a day care child from biting other daycare children.
Neglect/Lack of Supervision - Staff do not meet a daycare child’s diaper needs.

INVESTIGATION FINDINGS:

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THIS IS AN AMENDED REPORT WHICH OVER-RULES A PREVIOUS REPORT DATED 12/23/2025.

On Tuesday, December 23, 2025 at 3:00pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation. LPA met with Assistant Director Marta Bizarron. The purpose of the inspection is to deliver the findings regarding the above complaint allegation. Upon arrival, LPA toured the facility and observed 16 pre-school children in care. Present are 2 Teachers on the premises along with the Assistant Director Marta Bizarron. On this visit, center utilized two classess, (Butterfly's with Ladybug's and Dragonfly's). 9 children in classroom (Butterfly's & Ladybug's) with staff #1, and 7 children in classroom (Dragonfly's) with staff 2 . LPA observed the facility to be within ratio and present staff were fingerprinted cleared.

On 11/18/2025, the Department received a complaint which alleged staff did not prevent a day care child from harming other children. Per the complaint report, Child two (C2) harmed child one (C1) and other children by biting them. Throught the course of the investigation, LPA conducted parent and staff interviews, and record reviews. Continued on LIC 9099C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20251118153403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: JUST 4 TODDLERS PRESCHOOL	FACILITY NUMBER: 367750019
	VISIT DATE: 01/29/2026

NARRATIVE

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Staff interviews confirmed they are aware of child bitings taking place. LPA reviewed staff and child attendance records from 9/22/25 – 9/29/25. The investigation reveals that after reviewing sign-in sheets, children roster and staff attendance that the center had the staff to provide adequate supervision. Staff and child attendance records revealed that on each date the center was within ratio. During the complaint follow-up of 10/07/25, 11/20/25, and 12/23/25, the center was observed to be within ratio.

During parent interviews, the parents confirmed to LPA that the facility provides digital and verbal communication for incidents and updated information regarding children to legal guardians. Based on information received, LPA confirmed on multiple occasions children encountered biting incidents. Staff have failed to correct or prevent the incidents for continuing to happen. This proves neglect or lack of supervision. Biting behaviors are documented on the Bright Wheel App. platform but has the center has failed to informed the department of such incidents.

Allegation #1: Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Staff and Parent Interviews reported that the Center provides digital, verbal, and/or written reports regarding the child, and that at times children’s diaper needs have not been met. Interviews and digital records proof that at times there is lack of communication when it comes to diapers counts, children are sent home with the wrong and obtain diaper rashes because of it.

Allegation #2: Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with Assistant Director Marta Bizarron.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

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