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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750049
Report Date: 04/02/2025
Date Signed: 04/02/2025 11:43:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250109132437
FACILITY NAME:OAK TREE D STREETFACILITY NUMBER:
367750049
ADMINISTRATOR:MELISSA DAVISFACILITY TYPE:
850
ADDRESS:1900 D STREETTELEPHONE:
(909) 882-6979
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92405
CAPACITY:50CENSUS: DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
10:46 AM
MET WITH:Facility Representative Shaylene Judson TIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff speaks inappropriately to children in care
Center failed to follow termination procedures
INVESTIGATION FINDINGS:
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On April 2, 2025, at 10:46am Licensing Program Analyst (LPA) Kendal Zirbes met with facility representative Shaylene Judson. The purpose of the inspection was to deliver the finding for the above stated allegations.  During the investigation, LPA Zirbes conducted interviews with children, parents, and staff. In addition, LPA completed a review of the facility records and conducted unannounced inspections on January 16, 2025, and January 23, 2025.
On January 9, 2025, Community Care Licensing (CCL) received information that in November 2024, staff 1 (S1) told child 1 (C1) that “you are a bad boy and a bad person” and that S1 was going to call the police on C1 to get C1 to correct behavior. Confidential interviews revealed S1 spoke to the children regarding police however did not provide information that supported the allegation. Staff interviews provided inconsistencies regarding S1s interactions with the children. Some staff reported S1 made threatening statements about police coming and getting the children. Other staff confirmed S1 and S2 spoke to the children about police, however the statements were not made in a threatening manner.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250109132437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
VISIT DATE: 04/02/2025
NARRATIVE
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Report continued from page one

Other staff reported they did not hear S1 speak to the children about Police. Staff reported, S1 and S2 used higher pitched and scary voices with the children. A review of the facility records revealed, an Unusual Incident Report (UIR) was submitted to the Department on October 25, 2024. Per UIR, the Center completed an internal investigation after information was received alleging S1 told C1 “the police is gonna get ya”. Per the UIR although the words used were stated, jokingly, the language used was inappropriate.
Community Care Licensing (CCL) received a second allegation, alleging the Center failed to follow the termination procedures when C1 was immediately terminated from the program on January 9, 2025. Information obtained through interviews confirmed a meeting was held in November 2024 to discuss C1 behaviors. Interviews confirmed a formal written behavioral plan was not created to address C1s behavior. According to the Center, after the November 2024 meeting, C1s authorized representatives were provided with daily updates regarding C1s behavior via the Brightwheel App. In addition, the Center added an extra teacher to C1s class and provided the family with recommendations. LPA reviewed C1s file, which revealed C1 exhibited challenging behaviors while enrolled. C1s file contained a termination letter dated January 9, 2025, which notified C1s authorized representative that C1s care would be terminated effective January 9, 2025. Per the admission agreement signed by C1s authorized representative, on February 16, 2024, and September 17, 2024, the Center has the right to terminate services immediately. During the investigation, the Center confirmed they are a Title 5 school, therefore the child care centers program must comply with AB 2806. AB 2806 is intended to significantly reduce the expulsion or suspensions of children in child care centers. During the investigation, all parties confirmed the Center did not issue a Notice of Action (NOA) at least 24 hours before C1 was terminated on January 9, 2025. The issuance of the NOA is a requirement of AB 2806. The current facilities policies regarding termination do not align with AB2806.

Based on record review, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be Substantiated. Citations were issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101223(a) (1) Personal Rights and 101218.1 (a) (2)(A) Admission Procedures and Parental and Authorized Representative's Rights.
A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Shaylene Judson. Appeal rights and a copy of the report were provided to facility representative Shaylene Judson.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250109132437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/02/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights 101223 (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Per facility representative a staff training was held on 1.29.25 which addressed staffs interactions with children.
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Based on record review, the licensee did not ensure each child was accorded dignity when S1 made threatening comments regarding police contact to C1. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Type B
04/30/2025
Section Cited
CCR
101218.1(a)(2)(A)
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101218.1(a)(2)(A) In accordance with the... develop...Conduct one or more...interviews...that meets the following requirements: the state of the child's health...meet the child's needs. This requirement was not met as evidenced by:
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Per facility representative, two staff members completed Contractor Connections training on March 26, 2025, which specifically discussed prevention of Suspension and Expulsion procedures. In addition the Center is in the process of updating the Parent Handbook
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Based on record review, the child care center is a Title 5 program therefore the policies and procedures must comply AB 2806. A NOA was not issued at least 24 hours prior to C1s termination. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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In addition, per facility representative the Center recognized the mistake with the written notification and within 24 hours offered to extend care.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3