<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750049
Report Date: 04/11/2025
Date Signed: 04/11/2025 05:48:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250122171446
FACILITY NAME:OAK TREE D STREETFACILITY NUMBER:
367750049
ADMINISTRATOR:MELISSA DAVISFACILITY TYPE:
850
ADDRESS:1900 D STREETTELEPHONE:
(909) 882-6979
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92405
CAPACITY:50CENSUS: DATE:
04/11/2025
UNANNOUNCEDTIME BEGAN:
03:31 PM
MET WITH:Facility Representative Josephine Hernandez TIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff mishandle the daycare children's personal belongings.
Staff do not properly maintain the facility grounds.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 11, 2025, at 03:31pm Licensing Program Analyst (LPA) Kendal Zirbes met with facility representative Josephine Hernandez. The purpose of the inspection was to deliver the finding for the above stated allegations.  During the investigation, LPA Zirbes and Cha conducted interviews with children, parents, and staff. In addition, LPA completed a review of the facility records and conducted unannounced inspections on January 23, 2025, and January 31, 2025.
On January 22, 2025, Community Care Licensing (CCL) received information alleging, unknown center staff were losing C1, C2 and C3 extra clothes and were constantly asking for spare clothes. It was alleged that male children were changed into pink female leggings due the child not having spare clothing. Staff interviews did not corroborate the information that a male child was placed in female clothing. Staff members did confirm that the classrooms were not organized due to a staffing shortage. LPA completed an unannounced inspection on January 23, 2025. LPA observed the clothing items and diapers within the individual labeled cubbies contained items for other children enrolled in the program.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 12-CC-20250122171446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
VISIT DATE: 04/11/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Report continued from page one

LPA observed C3 had two shirts in the labeled storage cubie. When LPA asked a staff member if C3 had additional clothing items, staff member reported C3s extra items are stored in a sibling’s storage cubie located in a different classroom. Even though the Center was providing individual storage areas, the Center was not ensuring the storage space contained the individual child’s personal belongings. The allegation is substantiated based on interviews and LPA observations.
A second allegation was received alleging, the classrooms are often dirty and not cleaned and the office is covered in boxes which is a safety hazard. Staff interviews provided inconsistent information regarding the allegation, as some staff reported concerns, and other staff did not report concerns with the cleanliness of the Center. Staff interviews confirmed the bleach water solution within the classroom was not being changed every 24 hours as required. LPA Zirbes and Cha completed an unannounced inspection on January 23, 2025. LPAs observed a light brown ring on top of the toilet seat where the potty training seat rests on the toilet seat. LPAs observed the dustpan was accessible to the children and had dark black and brown dirt marks. LPAs observed one of the classroom walls had peeling and chipping paint in an area accessible to the preschool children. LPA observed foam blocks and wooden blocks within the classrooms had brown spots from use. LPAs observed the blue trash can in the outdoor activity space was full of trash and the lid was not on. This allegation is substantiated based on LPA observations.

Based on record review, LPA observations and information obtained through interviews the preponderance of evidence standard has been met for the following allegations: Staff mishandle the daycare children's personal belongings, and Staff do not properly maintain the facility grounds. Therefore, the above allegations are found to be Substantiated. Citations were issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101238.4 (a) Storage Space, and 101238 Buildings and Grounds.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Josephine Hernandez. Appeal rights and a copy of the report were provided to facility representative Josephine Hernandez.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 12-CC-20250122171446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2025
Section Cited
CCR
101238.4(a)
1
2
3
4
5
6
7
101238.4 (a) Storage Space: The licensee shall ensure that each child has an individual permanent or portable storage space for his/her clothing, personal belongings and/or bedding. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Per facility representative, the Center has purchased a tub for each cubbie to ensure the items are organized. Cubies and tubs are clearly labled for the parents.
8
9
10
11
12
13
14
Based on interviews and LPAs observation the Center did not ensure each child had an individual storage space for personal belongings when LPA observed children’s clothing and diapers for multiple children in one storage space on January 23, 2025.
8
9
10
11
12
13
14
Type B
04/11/2025
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
101238 (a) Buildings and Grounds: The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by: Based on LPA observation and interviews the center was not clean, safe
1
2
3
4
5
6
7
Per facility representative, the Center completed a staff training regarding cleanliness and maintining a clean and healthy environment on March 6, 2025. A copy of the training was received.
8
9
10
11
12
13
14
 and sanitary as the toys in the classroom had brown dirt marks from use, the potty-training seats left marks on toilets seats and paint was peeling and chipping off the walls in a classroom. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
8
9
10
11
12
13
14
The Center created a daily checklist for the staff to utilize which are turned in weekly for management to review.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250122171446

FACILITY NAME:OAK TREE D STREETFACILITY NUMBER:
367750049
ADMINISTRATOR:MELISSA DAVISFACILITY TYPE:
850
ADDRESS:1900 D STREETTELEPHONE:
(909) 882-6979
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92405
CAPACITY:50CENSUS: 21DATE:
04/11/2025
UNANNOUNCEDTIME BEGAN:
03:31 PM
MET WITH:Facility Representative Josephine Hernandez TIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff is not abiding to the admission agreement.
Daycare children sustain unexplained injuries while in care
Staff did not provide adequate food service to daycare children.
Staff disclose confidential information regarding the daycare children.
Staff are not present during the noted daycare hours of operation.
Staff allow the daycare children to be in soiled diapers for extended periods of time.
Staff do not prevent a daycare child from biting another daycare child.
Staff yelled at a daycare child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 11, 2025, Licensing Program Analyst (LPA) Kendal Zirbes met with facility representative Josephine Hernandez. The purpose of the inspection was to deliver the finding for the above stated allegations.  During the investigation, LPA Zirbes conducted interviews with children, parents, and staff. In addition, LPA completed a review of the facility records and conducted unannounced inspections on January 23, 2025, and January 31, 2025.
On January 22, 2025, Community Care Licensing (CCL) received information alleging, child 1 (C1), child 2 (C2) and child 3 (C3) had been sent home 80 plus times due to having a fever or diarrhea. Confidential interviews with staff and parents reported the Center was overusing the sick policy and calling parents to pick up their children due to ratio issues or challenging behaviors. In addition, information obtained through interviews, provided statements that children’s alleged fevers may have been the result of an inaccurate thermometer, or the temperature being taken right after the children engaged in outdoor play. Additional interviews reported the sick policy was being used in accordance with the policies.
Report continued on page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 12-CC-20250122171446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
VISIT DATE: 04/11/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Report continued from page one
Per the Centers Parent Handbook parents will be asked to pick up children with excessive or unusual bowel movements...children with fever will be excluded from school. Facility records revealed photographic evidence showing children had fevers. Based on the information received from interviews, and records the allegation is unsubstantiated.
A second allegation was received, alleging on an unknown date C1, C2 and C3 were not provided with lunch after being signed out of the Center around 10:00am and returning prior to lunch time. Confidential interviews with children and parents did not provide statements to support the allegation. Staff interviews denied children were not provided with a snack or lunch when in attendance. During LPA unannounced inspections on January 23, 2025, and January 31, 2025, LPA observed snack and mealtimes. Per LPAs observation all children were provided with a snack or meals. A review of the facility records did not provide evidence to support the allegation.
A third allegation was received alleging, that on an unknown date staff 1 (S1) disclosed immunization information to individuals other than C1, C2 and C3 authorized representative. Confidential interviews with parents and staff did not provide statements to support the allegation. Parents reported if there is a concern the teacher speaks to the parent outside of the classroom. Per LPA observation, the main office of the Center, has cubicles for staff and not enclosed office spaces. A review of the facility records did not provide evidence to support the allegation.
A fourth allegation was received alleging, between December 19, 2024, and January 13, 2025, the Center was not open and able to accept C1, C2 and C3 into care at 06:30am. Parent interviews did not corroborate the allegation and reported they did not have trouble locating staff. LPA reviewed staff attendance records for December 19, 2024, December 20, 2024, January 6, 2025, and January 13,2025. On each of the days, one or two teachers and one or two administrative members were clocked in at 06:30am. LPA completed an unannounced inspection on January 23, 2025. LPA arrived at the Center prior to 6:30am and observed the Center was open.
A fifth allegation was received alleging, an unknown staff member(s) left unknown children in dirty diapers for hours. Confidential interviews with parents did not support the allegation. Staff members provided inconsistent information as some staff felt the diapers were being changed according to the needs of the child and other staff reported children diapers were not being changed according to the children’s needs. As of January 2025, the Center started documenting diaper changes, prior to January 2025 the staff was not documenting diaper changes. Report continued on page three
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 12-CC-20250122171446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OAK TREE D STREET
FACILITY NUMBER: 367750049
VISIT DATE: 04/11/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A sixth allegation was received alleging the center has a "no biting policy" which is not followed. Parent interviews did not provide statements to corroborate the allegation. Staff confirmed there were children who bit other children in care and reported steps were taken to prevent the biting. A review of the parent handbook and the Brightwheel records did not reveal evidence which supported the allegation.
A seventh allegation was received alleging on November 14, 2024, child 2 (C2) was observed with a bruise running down the middle of C2’s forehead. The center did not provide a written report about the injury and could not provide an explanation for the injury. Furthermore, it was alleged that child 1 (C1) and child 3 (C3) have also come home with unexplained bruises and cuts. Confidential interviews with children and parents did not provide statements which corroborated the allegation. Per a review of the facilities Brightwheel records C1, C2, and C3 were involved in incidents resulting in injuries on various days in 2024. Attendance records confirmed C2 was in attendance on November 14, 2024. Although C2 was observed with an injury on November 14, 2024, the investigation could not determine if the injury was due to a lack of supervision at the Center.
An eighth allegation was received alleging, on an unknown date staff 1 (S1) used a raised voice in the presence of C1, C2 and C3. Furthermore, the allegation alleged staff 2 (S2) made statements about monsters being in the closet in the presence of C2. Confidential interviews with children, parents and staff did not corroborate the allegation alleging S1 and S2 used a raised voice in the presence of the children. The confidential interview with S2 confirmed S2 told the class there were monsters in the classroom closet. Per S2, this statement was not said with the intention of causing harm. The investigation could not conclude the tone S2 took when discussing the monsters with the children. Based on interviews this allegation is unsubstantiated.
Based on interviews, record review and LPA observation, there is not enough evidence regarding the allegations alleging Staff is not abiding to the admission agreement , Daycare children sustain unexplained injuries while in care, Staff did not provide adequate food service to daycare children, Staff disclose confidential information regarding the daycare children, Staff are not present during the noted daycare hours of operation, Staff allow the daycare children to be in soiled diapers for extended periods of time, Staff do not prevent a daycare child from biting another daycare child, and Staff yelled at a daycare child. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with with facility representative Josephine Hernandez.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6