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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750051
Report Date: 07/10/2024
Date Signed: 07/10/2024 02:34:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2024 and conducted by Evaluator Babatunde Ibitoye
COMPLAINT CONTROL NUMBER: 12-CC-20240509153645
FACILITY NAME:HEARTFELT DAYCARE, LLCFACILITY NUMBER:
367750051
ADMINISTRATOR:SAMANTHA BROWNFACILITY TYPE:
850
ADDRESS:15451 BEAR VALLEY ROADTELEPHONE:
(909) 559-1592
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:24CENSUS: 21DATE:
07/10/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Samantha BrownTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff left daycare children unattended during naptime.
Personal Rights- Facility comingles daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/10/24 Licensing Program Analyst (LPA) Ibitoye conducted an unannounced follow-up complaint inspection at Heartfelt Daycare and met with the Director Samantha Brown.The purpose of the inspection was to deliver the complaint finding for the above complaint allegations.

During today’s visit, LPA observed 21 childcare children in care, present with 3 Teachers.
During the investigation, LPA Ibitoye interviewed children, licensees,director, facility staff, and parents of the program. As part of the investigation, LPA Ibitoye obtained the facility’s children’s roster.
It was revealed during the course of the investigation that there was no witness to prove that the allegations occurred. Therefore, the allegations have been found unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that all the allegations happened, Therefore the above allegations are Unsubstantiated.
An exit interview was conducted, and a copy of this report was provided to Director Samantha,Brown along with a Notice of Site Visit and Appeal Rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Babatunde Ibitoye
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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