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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750060
Report Date: 06/04/2026
Date Signed: 06/04/2026 06:01:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Ana Rodriguez
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260526164939
FACILITY NAME:SNOWLINE CHILDCARE SERVICESFACILITY NUMBER:
367750060
ADMINISTRATOR:MARIA CARMEN SANDOVALFACILITY TYPE:
850
ADDRESS:4112 NIELSEN ROADTELEPHONE:
(760) 215-1050
CITY:PHELANSTATE: CAZIP CODE:
92371
CAPACITY:50CENSUS: 11DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Licensee Victoria GiebeTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Other: The facility is operating beyond the conditions and limitations specified on the license
INVESTIGATION FINDINGS:
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On 6/4/2026, Licensing Program Analyst (LPA) Ana Rodriguez conducted an initial 10-day complaint investigation related to the allegation above. LPA Rodriguez disclosed the purpose of the investigation and was granted entry into the facility by the Director Maria Carmen Sandoval. LPA conducted a tour of the facility and observed 11 children and 3 staff providing care and supervision.

The investigation consisted of interviews with licensee and children, childrens file review and LPA observations. LPA acquired a copy of the roster. LPA toured the facility and observed C6, C7, C8, and C9 who are 7 years-old in care with the preschool children being supervised by Staff members S1 and S2. The preschool is licensed for children ages 2 years old - entry into first grade. The facility is operating beyond the conditions and limitations specified on the license 101161(a) - Limitations on Capacity and Ambulatory Status.
SEE 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20260526164939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SNOWLINE CHILDCARE SERVICES
FACILITY NUMBER: 367750060
VISIT DATE: 06/04/2026
NARRATIVE
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 Deficiencies cited: (See 9099D). The following Type A deficiency is being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety codes:
Title 22, Division 12 Chapter 1 Article 02. Licensing 101161 Limitations on Capacity (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

LPA Ana Rodriguez informed Licensee Victoria Giebe that this report dated 6/4/26 documents 1 Type A citation, which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Also, LPA Rodriguez informed the licensee to provide a copy of this licensing report dated 6/4/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Exit interview conducted and report was reviewed with the Licensee Victoria Giebe
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20260526164939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SNOWLINE CHILDCARE SERVICES
FACILITY NUMBER: 367750060
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/05/2026
Section Cited
CCR
101161(a)
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101161(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license...

This requirement was not met as evidenced by:
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Licensee stated how she is going to correct the deficiency by disenrolling children from the Child care Center effective today and enroll in family child care home and abide with the terms and conditions of the license.
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 During today’s visit, LPA toured the facility and observed 4 children 7 years old in care with the preschool children. This poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4