367750060-8-19-2026-12-CC-MRAN-DX6NQ8-20260821103931

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 367750060
Report Date: 08/19/2026
Date Signed: 08/19/2026 05:33:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Ana Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260526164939

FACILITY NAME:	SNOWLINE CHILDCARE SERVICES		FACILITY NUMBER:	367750060
ADMINISTRATOR:	MARIA CARMEN SANDOVAL		FACILITY TYPE:	850
ADDRESS:	4112 NIELSEN ROAD		TELEPHONE:	(760) 215-1050
CITY:	PHELAN	STATE: CA	ZIP CODE:	92371
CAPACITY:	50	CENSUS: 10	DATE:	08/19/2026
		UNANNOUNCED	TIME BEGAN:	04:30 PM
MET WITH:	Maria Carmen Sandoval		TIME COMPLETED:	06:00 PM

ALLEGATION(S):

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Allegation 1: Staff allow the daycare children to be left in soiled diapers

Allegation 2: Staff do not properly maintain the outdoor play area.

INVESTIGATION FINDINGS:

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On 8/19/2026, Licensing Program Analysts (LPAs) Ana Rodriguez and Ruby Rosales conducted a subsequent complaint investigation inspection for the purpose of investigating the above complaint allegations. Upon arrival to the facility, LPAs were greeted by Director Maria Carmen Sandoval and the nature of the visit was discussed. Upon arrival LPA observed 10 preschool children with 1 teacher and director providing care.

The investigation consisted of file reviews, observations, and interviews with parents, children, and other relevant parties.

It was alleged that the facility did not meets childrens diapering needs. Interviews conducted revealed that staff check diapers every 30 minutes and document diaper changes on whiteboard inside classroom, and communicated to parents via text or in person during pick up time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260526164939

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SNOWLINE CHILDCARE SERVICES	FACILITY NUMBER: 367750060
	VISIT DATE: 08/19/2026

NARRATIVE

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As a result, no corroborating statements or information were obtained to confirm that the allegation that children are allowed to remain in soiled diapers occurred while the children were in care.

Furthermore, it was alleged that the facility does not properly maintain the outdoor play area. During the investigation LPA observed barbed wire on 13 feet of fencing, across the top portion of the fence. At its lowest, the barbed wire was at 60 inches from the ground. This was determined to not be a hazarded to the preschool aged children as it is not low enough for preschool children to reach or close enough to the play structure where it can be a danger to the children in care. Director removed barbed wire during the inspection.

The allegation also stated that children were not allowed to use the climbing structure due to issues with the wood chips. LPA measured 3 slides:
Slide 1 had a 23 inches drop with cushioning material underneath (wood chips)
Slide 2 (double slide) had a 19 inches drop with cushioning material underneath (wood chips)
Slide 3 had a 23 inched drop with cushioning material underneath (wood chips)
Interviews revealed that the 2-3 year olds do not utilize the slides in the playground and that only the taller preschool children play in that area. 2-3 year olds are to remain in the smaller play structure or in the sand box.

Based on the inconsistent and insufficient evidence obtained during the investigation, the allegations that the facility did not meets children's diapering needs and that the facility does not properly maintain the outdoor play are deemed unsubstantiated.

A finding that a complaint is Unsubstantiated means that, although the alleged conduct may have occurred or the allegation may have some validity, the evidence obtained during the investigation does not establish, by a preponderance of the evidence, that the alleged violation occurred.

An exit interview was conducted. A copy of this report was reviewed with and provided to the facility on this date, along with a copy of the appeal rights and Notice of Site Visit.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

LIC9099 (FAS) - (06/04)

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