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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367750084
Report Date: 09/11/2026
Date Signed: 09/11/2026 02:02:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260630165629
FACILITY NAME:KIDS & CARE INC.FACILITY NUMBER:
367750084
ADMINISTRATOR:SONIA GALVESFACILITY TYPE:
860
ADDRESS:15138 MAIN STREETTELEPHONE:
(760) 963-3891
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:66CENSUS: 12DATE:
09/11/2026
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Sonia Galvez - TIME COMPLETED:
02:05 PM
ALLEGATION(S):
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3.Personal Rights - Staff yelled at daycare children.
10.Neglect/Lack of Supervision - Staff do not provide adequate supervision to day care children.
16.Qualifications - Staff do not meet the qualifications to care and supervise day care children.
INVESTIGATION FINDINGS:
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On Friday, September 11, 2026, at 11:30am, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to close a complaint investigation and to deliver findings. LPA met with Director Sonia Galvez and advised on the purpose of the inspection. Upon arrival LPA toured the facility and observed three (3) classes in use with forty-four total children in care (School-Age, 30 children, Pre-k, 10 children, and Infants, 4 children). There are eight (8) staff members present (Center Director, Regional Director Assistant, five (5) teachers, and one (1) aide. The center was observed to be within ratio. Current staff are fingerprinted cleared and associated with the facility. The facility operates Monday – Friday, 6:00 A.M. - 6:30 P.M.

On 6/30/2026, Community Care Licensing (CCL) received an anonymous complaint. Allegation(s) states Staff yelled at daycare children; Staff do not provide adequate supervision to day care children; Staff do not meet the qualifications to care and supervise day care children.
Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260630165629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS & CARE INC.
FACILITY NUMBER: 367750084
VISIT DATE: 09/11/2026
NARRATIVE
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On 7/8/26 Licensing Program Analyst (LPA), Giovanni Cristales conducted one initial unannounced inspection and toured the facility. During the visit, LPA collected the facility and personnel roster, LIC 308 (Designation of Facility Responsibility), reviewed staff files, and conducted four (4) staff interviews. LPA conducted several phone interviews and one staff interview at a later time. During interviews conducted with relevant parties, there was no information obtained to corroborate with the allegations above.

Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations(s) are UNSUBSTANTIATED.

No deficiency cited for the allegation above. Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted and a copy of this report was given and explained with Director Sonia Galvez.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2