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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370800634
Report Date: 01/03/2025
Date Signed: 01/03/2025 12:32:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2024 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241107141951
FACILITY NAME:LA MESA UNITED METHODIST CHILDREN'S CENTERFACILITY NUMBER:
370800634
ADMINISTRATOR:NANCY BETANCOURTFACILITY TYPE:
850
ADDRESS:4690 PALM AVENUETELEPHONE:
(619) 466-8407
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:87CENSUS: 42DATE:
01/03/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Nancy BetancourtTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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9
Facility staff are not preventing physical altercations between day care children.
INVESTIGATION FINDINGS:
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On 1/3/2025, at 9:45 am, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegation. LPA met with Director, Nancy Betancourt and informed her of the reason for the visit. There were 42 children present with 8 staff members.

During the investigation LPA conducted two unannounced inspections of the facility, interviewed Director, staff, daycare children, daycare parents, and reviewed facility records.

Facility record review revealed there were twenty-one incident/ouch reports documented between 10/16/2024-11/12/2024. Six of the twenty-one incidents involved Child 1(C1), and six of the incidents involved Child 2 (C2). These incidents documented C1 or C2 hitting, kicking, or pushing other children or staff members. Investigation also revealed there was appropriate follow-up to C1 and C2’s behavior, that included, documentation on Incident/Ouch reports, staff/parent meetings, referrals to outside resources, and providing accommodations and behavioral tools at the faciity to assist children with self-regulation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20241107141951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LA MESA UNITED METHODIST CHILDREN'S CENTER
FACILITY NUMBER: 370800634
VISIT DATE: 01/03/2025
NARRATIVE
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All parents interviewed expressed current satisfaction with the care and supervision provided at the center. During child interviews no statements or evidence was obtained to support the allegation.

Although several incidents had occurred in October and November involving C1 and C2, LPA's investigation revealed the incidents did not occur due to neglect or a lack of supervision by staff, and were appropriately documented and reported to parents, with appropriate follow up and resources provided by Director and staff.

Based on the information obtained in interviews and record review the allegation of Facility staff is not preventing physical altercations between day care children is deemed Unsubstantiated.

No deficiencies cited.

Exit interview conducted with Director and copy of this report and appeal rights provide. Notice of Site Visit must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2