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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370802000
Report Date: 05/27/2022
Date Signed: 05/27/2022 02:27:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2021 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20210521091640
FACILITY NAME:TURMAN'S GUEST HOME #3FACILITY NUMBER:
370802000
ADMINISTRATOR:TURMAN, LINDAFACILITY TYPE:
735
ADDRESS:9641 SNOWVIEW DRTELEPHONE:
(619) 443-8714
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:13CENSUS: 11DATE:
05/27/2022
UNANNOUNCEDTIME BEGAN:
01:38 PM
MET WITH:House Manager Pat RuisTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee did not mitigate the facility from being free from insects.
Licensee did not mitigate the facility from being free from rodents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with House Manager Pat Ruis and we discussed the purpose of the visit and elements of the complaint.

On June 1, 2021, the day the investigation was opened, LPA Serrano and LPM John Rante conducted a full inspection of the facility. While inspecting Room #4, LPA and LPM observed a bed bug on the mattress in room #4. Client occupying Room #4 expressed not seeing bed bugs or insects and was unaware there was a bed bug in the room. No other insects or rodents were observed during the onsite inspection by LPA and LPM. Throughout the course of this investigation, LPA reviewed facility records and conducted pertinent interviews. Interviews have revealed that both clients and staff have not seen bed bugs, roaches, or rodents in the facility. An interview with an outside source revealed that a client had observed roaches in the facility at night. Based on the information provided, LPA was unable to identify the eyewitness of the roaches. A review of Terminix invoices revealed the room #4 was treated on May 28, 2021 and no further treatments were needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210521091640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: TURMAN'S GUEST HOME #3
FACILITY NUMBER: 370802000
VISIT DATE: 05/27/2022
NARRATIVE
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Based on LPA observations, interviews, and facility records, we have found that the preponderance of the evidence standard has not been met to prove the licensee is not mitigating insect or rodent infestation; therefore, the allegation is found to be unsubstantiated.

An exit interview was conducted with Pat Ruis and a copy of this report and Licensee/Appeal Rights (LIC 9058) were provided to Pat Ruis whose signature below confirms receipt of documents.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2