370802002-1-19-2024-08-AS-JLOT-D224HP-20240131180727

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370802002
Report Date: 01/19/2024
Date Signed: 01/19/2024 04:54:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2024 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20240111082453

FACILITY NAME:	TURMAN'S GUEST HOME #2		FACILITY NUMBER:	370802002
ADMINISTRATOR:	LINDA TURMAN		FACILITY TYPE:	735
ADDRESS:	1140 MARLINE AVE		TELEPHONE:	(619) 444-8633
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	6	CENSUS: 6	DATE:	01/19/2024
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	House Manager, Stella Quintero		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not address bedbug infestation

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to deliver findings on the allegation mentioned above. LPA was allowed entry by House Manager, Stella Quintero to whom LPA identified herself and disclosed the purpose of the visit.

The Department investigated the complaint allegation listed above. The investigation consisted of a tour of the facility, interviews with staff and clients, and a review of relevant records pertinent to this investigation.

On January 11, 2024, Community Care Licensing (CCL) received a complaint alleging that facility staff did not address bed bug infestation. It was specifically alleged that a client was not able to continue to receive therapy services from an outside medical provider until the facility was cleared of pests by a professional pest control company. During multiple interviews, staff stated that on December 6, 2023, a staff member discovered bed bug activity in one of the client’s beds.
(continue at LIC812C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno	TELEPHONE: (619) 323-4834
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240111082453

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S GUEST HOME #2	FACILITY NUMBER: 370802002
	VISIT DATE: 01/19/2024

NARRATIVE

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(Continue from LIC812)

Facility management immediately contacted the pest control company to schedule an inspection for December 15, 2022. Meanwhile, between December 6 - 15, 2023, facility staff indicated that remedy treatments were conducted on December 20, 2023, December 28, and January 13, 2024. In addition, staff purchased encasements for all the mattresses, and the infested mattresses were replaced with new mattresses. Facility staff thoroughly cleaned all the floors, surrounding sleeping areas, and furnishings of the entire facility. Facility maintenance removed all bedding and put it in bags, washed and sanitized all bedding. On January 16, the Department conducted a tour of the facility that included a full inspection of clients’ rooms, clients’ beds, and bathrooms which revealed no signs of bed bugs. During the inspection of the rooms, it was observed the bed mattresses were clean and had new encasements. In addition, all the mattresses had clean mattress covers and bed sheets. There were no fabric-covered chairs observed next to the beds in each of the rooms. During interviews, staff and clients indicated that they had not observed bed bugs in the clients’ rooms or any other areas of the facility since the initial incident on December 6, 2023. Staff also indicated that clients had not observed nor expressed concerns regarding bed bug bites. Lastly, review of a purchase agreement, facility management has contracted for a complete fumigation to be conducted by a professional pest control company on February 9, 2024. Clients and staff will be relocating to a local motel during the fumigation period.

Based on observations, interviews with clients, outside sources, and review of pertinent records including licensing incident reports, purchasing receipts, and review of daily tasks performed by staff, there was insufficient evidence found to support the allegation that facility staff did not treat bedbug infestation. Due to a lack of evidence, the allegation is deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the House Manager Quintero, to whom a copy of this report and Licensee's Rights (LIC 9058 03/22) were provided at the conclusion of the visit.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno	TELEPHONE: (619) 323-4834
LICENSING EVALUATOR SIGNATURE:	DATE: 01/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2024

LIC9099 (FAS) - (06/04)

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