370802857-7-16-2025-08-AS-JROO-DL8PMK-20250905112628

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370802857
Report Date: 07/16/2025
Date Signed: 07/16/2025 12:02:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20250428115948

FACILITY NAME:	CARROLL'S COMMUNITY CARE		FACILITY NUMBER:	370802857
ADMINISTRATOR:	ROGELIO HERNANDEZ		FACILITY TYPE:	735
ADDRESS:	523 EMERALD AVENUE		TELEPHONE:	(619) 442-8893
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	70	CENSUS: 64	DATE:	07/16/2025
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Roger Hernandez, Administrator		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Staff do not prevent residents from using illegal drugs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit regarding the above-mentioned allegation to deliver findings. Roger Hernandez, the Administrator, allowed LPA entry. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Administrator.

On April 28, 2025, it was alleged that residents were using drugs at the facility. During the investigation, the Reporting Party (RP) stated they overheard two residents talking about drugs but did not witness any drug use while at the facility. RP could not identify the residents involved by name or provide any further information related to the allegation. The investigation consisted of a facility tour, a health and safety check, and a review of the resident roster.

The Administrator stated that drug use is not permitted on the property. The facility is not a locked facility, and residents are allowed to come and go freely, with an expectation to return by a designated time each evening, mostly to take PM medications.
Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250428115948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S COMMUNITY CARE	FACILITY NUMBER: 370802857
	VISIT DATE: 07/16/2025

NARRATIVE

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The Administrator also stated that the facility offers resources for residents struggling with substance abuse and encourages them to participate in supportive services. The Administrator stated that the facility protocol requires staff to document any incidents of suspected drug use on an incident report log. The Administrator then follows up with the resident’s case manager and connects the resident with appropriate resources. If drug use occurs again, the resident is issued an eviction notice. The Administrator reported that there have been no known incidents of drug use on the premises for some time, and there are currently no evictions related to drug use.

Interviews conducted with residents and staff revealed that no drug use has been witnessed on facility grounds. Staff interviewed stated that the protocol is to notify the Administrator and log the incident in the facility’s report log. Staff are aware that the Administrator is responsible for following up with the resident’s case manager and connecting the resident with appropriate resources.

Based on the evidence in the investigation, the allegation that Staff do not prevent residents from using illegal drugs was deemed unsubstantiated based on the findings. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted with Roger Hernandez, Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and his signature on this report confirms receipt of the Licensee Rights.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025

LIC9099 (FAS) - (06/04)

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