370802857-8-29-2025-08-AS-JROO-DM273Y-20250930211906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370802857
Report Date: 08/29/2025
Date Signed: 08/29/2025 11:29:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2023 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20231127100050

FACILITY NAME:	CARROLL'S COMMUNITY CARE		FACILITY NUMBER:	370802857
ADMINISTRATOR:	ROGELIO HERNANDEZ		FACILITY TYPE:	735
ADDRESS:	523 EMERALD AVENUE		TELEPHONE:	(619) 442-8893
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	70	CENSUS: 68	DATE:	08/29/2025
		UNANNOUNCED	TIME BEGAN:	11:24 AM
MET WITH:	Roger Hernandez, Administrator		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Staff neglect resulted in the clients using illegal drugs while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegation. LPA was allowed entry by the Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Administrator.

On November 28, 2023, the Department received a complaint regarding the above allegation. Carroll’s Community Care is a facility for adults who are independent and able to care for themselves without the aid of caregivers. On December 1, 2023, the Department investigated the above allegation. As part of the investigation, facility staff, residents, and the Reporting Party (RP) were interviewed. The reviewed facility policies, procedures, and available documentation relevant to the allegation.

The RP alleged that clients at the facility were engaging in illegal drug use due to a lack of supervision and neglect by staff. Facility staff reported that they monitor residents regularly and address any concerns regarding behavior, substance use, or violations of house rules.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20231127100050

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S COMMUNITY CARE	FACILITY NUMBER: 370802857
	VISIT DATE: 08/29/2025

NARRATIVE

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Staff indicated that they are to observe changes in resident behavior and report suspected substance use immediately to the Administrator. Staff denied knowledge of residents using illegal substances inside the facility, but are aware that some residents may use illegal substances outside of the facility.

Residents interviewed stated that they feel supported by staff and are aware of the facility’s rules prohibiting drug and alcohol use. None of the residents interviewed reported observing other clients engaging in illegal drug use within the facility. The Administrator stated that the facility has strict rules and policies prohibiting residents from possessing or using illegal substances. The Administrator further explained that any resident found to be in violation is given written warnings and will conduct meetings with their case managers, and if the behavior continues, eviction procedures are initiated. The Administrator provided examples of past instances where residents were removed for not following the facility’s policies, including substance use violations. The Administrator also stated that resources are available for residents to get help with illegal substances.

During the visit, LPA observed the common areas and resident rooms. No evidence of illegal substance use (such as drug paraphernalia, odors, or other indicators) was observed. The facility appeared clean and maintained.

Based on interviews conducted, observations made, and documents reviewed, there is not enough information to support the allegation of Neglect/Lack of Care and Supervision resulting in illegal drug use by clients at the facility. The allegation is determined to be Unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and his signature on this report confirms receipt of the Licensee Rights

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

LIC9099 (FAS) - (06/04)

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