370802865-7-15-2026-08-AS-APAO-DWQ6C5-20260806204059

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370802865
Report Date: 07/15/2026
Date Signed: 07/15/2026 04:47:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2021 and conducted by Evaluator Andrew Christy

COMPLAINT CONTROL NUMBER: 08-AS-20211021160647

FACILITY NAME:	ORLANDO GUEST HOME		FACILITY NUMBER:	370802865
ADMINISTRATOR:	CYRALYNN MABALOT		FACILITY TYPE:	735
ADDRESS:	297 -299 ORLANDO		TELEPHONE:	(619) 444-9411
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	34	CENSUS: 34	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Fe Martinez, Administrator Assistant		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Licensee did not arrange or ensure that clients received necessary medical services.
Client was retaliated against.
Licensee did not protect client from harassment.
Client was not accorded dignity in their personal relationships.
Facility is not safeguarding client's property.
Licensee did not provide safe or healthful accommodations.
Licensee did not ensure that the facility was clean.
Licensee did not allow client to use washing machine for their personal laundry.

INVESTIGATION FINDINGS:

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On 07/15/2026 at 12:30PM, Licensing Program Analyst (LPA) Andrew Christy arrived unannounced to deliver findings for the above allegations. LPA met with Administrator Assistant Fe Martinez and explained the purpose of the visit. Administrator Cyralynn Mabalot over the phone stated they could not be present and authorized Fe to sign any paperwork.

During the course of the investigation, LPA collected the following documents: All LIC602s, Medication Lists, Appraisal Needs and Services, ID Sheets, and Care Notes for various residents (R1-R3). In addition, LPA interviewed staff (S1, S2) and residents (R2, R3). LPA also collected notes from an interview conducted by LPA Kristina Ryan with a resident (R1).

Continued on LIC9099C.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Grace Luk
LICENSING EVALUATOR NAME: Andrew Christy
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20211021160647

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ORLANDO GUEST HOME	FACILITY NUMBER: 370802865
	VISIT DATE: 07/15/2026

NARRATIVE

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LIC9099C2 continued from LIC9099C1.....

Facility is not safeguarding client’s property – Unsubstantiated

RP alleges that the housekeepers and other residents are breaking and entering R1’s room and are leaving the chest of drawers open. During an interview with R1, R1 states that the lock on their bedroom door works and unable to specify if any personal belongings are missing. Interviews with staff and residents state that, although sometimes items go missing, it is often those items are found later or that residents verified they sold those items.

Licensee did not provide safe or healthful accommodations – Unsubstantiated

RP alleges that animals are congregating in the designated smoking area at night. However, none of these animals are getting into the facility itself and the facility is free of vermin during LPA’s visit. Interview with S1 and S2 indicates that pest control services are at the facility once a week to conduct preventative measures.

Licensee did not ensure facility was clean – Unsubstantiated

RP alleges there is waste all over the bathrooms and toilets. During LPA Andrew Christy's visit on 07/15/2026, LPA did not observe waste all over the bathrooms and toilets, and the bathrooms were untidy from recent use. In addition, LPA Andrew Christy observed staff taking out the trash to the outside dumpster.

Licensee did not allow client to use washing machine for their personal laundry – Unsubstantiated

RP alleges that there is specific times that residents are allowed to do laundry and that R1 has been denied use of laundry services. During an interview with R1, R1 stated that, if the laundry room is locked, then staff will open it for use. In addition, if the laundry machines are all being used or are broken, R1 states staff provide coins for residents to be able to use the laundromat. Interviews with S1 and S2 verify the staff are primarily doing the laundry since residents often cannot use the machines properly. In interviews with R2 and R3, both residents state that they have never been denied the ability to use the laundry machines.

LPA has fully conducted an investigation for the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report was made available to the administrator assistant.

SUPERVISORS NAME: Grace Luk
LICENSING EVALUATOR NAME: Andrew Christy
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 08-AS-20211021160647

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ORLANDO GUEST HOME	FACILITY NUMBER: 370802865
	VISIT DATE: 07/15/2026

NARRATIVE

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LIC9099C1 continued from LIC9099.....

Licensee did not arrange or ensure that clients received necessary medical services – Unsubstantiated

Reporting party (RP) alleges that, during a resident’s (R1) last hospitalization, they are unsure if the facility called 911. During an interview with R1, R1 states that they are unsure how they got to the hospital to begin with, and would not provide a date for this hospitalization. Per review of LIC602, R1 has a baseline of paranoia and delusion. LPA also conducted a review of incident reports for the facility and it was found that R1 had no incident reports indicating they needed medical services during that time period. Interviews with R2 and R3 verify that staff do call 911 in case of emergencies.

Client was retaliated against – Unsubstantiated

RP alleges that R1 is receiving retaliation. During an interview with R1, R1 states that they do not know what the retaliation they’re receiving is, nor what the retaliation is for. R1 states they have a bad memory and could not elaborate if they or other residents are facing retaliation. Interviews conducted with R2 and R3 state that they have not noticed staff treating anyone at the facility differently, and do not feel unsafe or threatened by staff.

Licensee did not protect client from harassment – Unsubstantiated

RP alleges that people at the facility are following R1 around the premises. During an interview with R1, R1 states that nobody has actually done anything and is concerned about staff and residents. Per review of LIC602, R1 has a history of paranoia and delusions. Interviews with S1 and S2 state that none of the current residents exhibit these behaviors. In addition, interviews with R2 and R3 state that they do not feel anyone in the facility, residents or staff, are following them around the premises.

Client was not accorded dignity in their personal relationships – Unsubstantiated

RP alleges R1 is not being accorded dignity and respect. During an interview with R1, R1 did not have any specific information regarding being not accorded dignity. R1 also could not provide instances of any other residents not being accorded dignity or respect. During interviews with R2 and R3, both residents stated that they feel they are treated well by staff and feel they are accorded dignity and respect.

LIC9099C1 continued on LIC9099C2.....

SUPERVISORS NAME: Grace Luk
LICENSING EVALUATOR NAME: Andrew Christy
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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