370802865-7-17-2026-08-AS-APAO-DWQ75F-20260806212127

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370802865
Report Date: 07/17/2026
Date Signed: 07/17/2026 09:35:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2023 and conducted by Evaluator Andrew Christy

COMPLAINT CONTROL NUMBER: 08-AS-20231127170744

FACILITY NAME:	ORLANDO GUEST HOME		FACILITY NUMBER:	370802865
ADMINISTRATOR:	CYRALYNN MABALOT		FACILITY TYPE:	735
ADDRESS:	297 -299 ORLANDO		TELEPHONE:	(619) 444-9411
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	34	CENSUS: 34	DATE:	07/17/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Fe Martinez, Administrator Assistant		TIME COMPLETED:	09:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not keep facility free of drug paraphernalia
Staff did not prevent client from being physically injured while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 07/17/2026 at 8:00AM, Licensing Program Analyst (LPA) Andrew Christy arrived unannounced to deliver findings for the above allegations. LPA met with administrator assistant Fe Martinez and explained the purpose of the visit. Administrator Cyralynn Mabalot verified over the phone they could not be present and authorized Fe to sign any paperwork.

During the course of the investigation, LPA collected the following documents: all LIC602s, Medication Lists, Appraisal Needs and Services, ID Sheets, and Care Notes for three residents (R1, R6, R7). On 7/16/2026, LPA Andrew Christy conducted interviews with three staff (S1, S2, S5) and two residents (R6, R7). In addition, LPA Carmen Lopez conducted interviews with four residents (R1-R5) and four staff members (S1-S4) on 12/04/2023.

Continued on LIC9099C.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Grace Luk
LICENSING EVALUATOR NAME: Andrew Christy
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20231127170744

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ORLANDO GUEST HOME	FACILITY NUMBER: 370802865
	VISIT DATE: 07/17/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued from LIC9099.....

Staff did not keep facility free of drug paraphernalia – Unsubstantiated

RP alleges that the facility has drugs on the premises of the facility, and that the facility does nothing to stop it. On 12/6/2023, LPA Carmen Lopez interviewed staff (S1-S4) and stated the facility does not tolerate drug paraphernalia at the facility and residents are using drugs outside of the facility when they out in the community. When staff finds that residents have drug paraphernalia, staff would confiscate the drugs which then would be destroyed. Staff stated no residents have been caught using drugs on the premises. On 7/17/2026, LPA Andrew Christy interviewed staff (S1, S2, S5) and stated the facility’s policy is that residents cannot use drugs on the premises of the facility, and residents signed a form which has the house rules. LPA Andrew Christy interviewed residents (R6, R7) and residents stated they do not use drugs and have not observed residents using drugs in the facility.

Staff did not prevent a client from being physically injured while in care – Unsubstantiated

RP alleges a resident (R1) feels unsafe around other residents, stating that the other residents are “violent offenders, sex offenders, or hard-earned criminals or crooks”. During an interview with R1, R1 states that they have not had any incidents with residents. In addition, interviews conducted with staff (S1-S4) on 12/4/2023, staff stated there have been no instances of physical altercations between residents. Interviews with residents (R2-R6) confirm there are arguments between residents; however, there were no physical altercations between residents.

LPA has fully conducted an investigation for the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report was made available to the administrator.

SUPERVISORS NAME: Grace Luk
LICENSING EVALUATOR NAME: Andrew Christy
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2