Regarding the allegation that staff is not allowing resident access to facility resources, an interview with Outside Source #1 (OS1) who is familiar with the facility and residents reported not having any concern that staff would prohibit R1 from using the internet. Interview with staff reported never changing the internet password or preventing R1 from accessing the facility internet. Interviews with residents did not report the facility internet password being changed or anyone being prohibited from accessing it. Further, during unannounced facility visits, LPA observed the internet router with the password displayed on it placed in a prominent place accessible for residents to read.

Regarding the allegation that staff retaliated against resident, OS1 reported not believing the staff to have retaliated against R1 in any way. OS1 reported staff continuing to work with R1 and following R1’s care plan and respecting R1’s personal rights. Interviews with residents did not report observing staff retaliating against R1. LPA observations during unannounced facility visits did not raise any concern regarding how staff treat residents.

The Department has investigated the above mentioned allegations and based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Licensee Cheryl Baum and House Manager Carrie Baum, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.