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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370803020
Report Date: 12/05/2025
Date Signed: 12/05/2025 12:41:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20251103111130
FACILITY NAME:BAUM FAMILY CARE HOMEFACILITY NUMBER:
370803020
ADMINISTRATOR:BAUM, RONALD&CHERYLFACILITY TYPE:
735
ADDRESS:9627 RANCHO MIRAGE LANETELEPHONE:
(619) 390-8978
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:6CENSUS: 4DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
10:31 AM
MET WITH:Licensee Cheryl Baum & House Manager Carrie BaumTIME COMPLETED:
11:58 AM
ALLEGATION(S):
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Staff does not meet the personnel requirements
Staff behavior poses as a risk to a client
Staff do not provide adequate transportation
Staff do not timely address a client's change in medical condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Licensee Cheryl Baum and House Manager Carrie Baum.

On November 3, 2025 the Department received this complaint with the above mentioned allegations. The Department’s investigation included a facility tour, record reviews, as well as interviews with clients, staff and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20251103111130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: BAUM FAMILY CARE HOME
FACILITY NUMBER: 370803020
VISIT DATE: 12/05/2025
NARRATIVE
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(Continued from LIC9099)

Regarding the allegation that staff does not meet the personnel requirements, records review of staff files revealed all staff meeting requirements, including the Health Screening Report (LIC 503). An interview with an Outside Source (OS1) familiar with the facility and clients in care did not report any concerns regarding facility staff not being able to perform the various functions necessary.

Regarding the allegation that staff behavior poses as a risk to a client, clients in care reported feeling safe at facility and their needs being met. Interview with OS1 reported no concerns regarding any staff having behavior that poses risks to clients in care. LPA observations during unannounced visits did not raise any concerns.

Regarding the allegation that staff do not provide adequate transportation, during unannounced visits, LPA has observed clients getting in/out of facility vehicles coming and going from the facility. Interview with clients reported staff driving them wherever they need to when asked or scheduled. Interviews with staff reported transporting clients ranging from Day Program, extra curricular activities, and job interviews. Interview with OS1 reported no concerns regarding facility staff not providing adequate transportation to clients in care.

Regarding the allegation that staff do not timely address a client’s change in medical condition, interviews with staff reported necessary medical appointments being made to address client’s needs. Interviews with clients reported staff assisting with arranging their medical appointments. Interview with OS1 reported no concern regarding client’s not receiving timely medical care.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Licensee Cheryl Baum and House Manager Carrie Baum, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2