370803020-12-5-2025-08-AS-SJAB-DPLTMD-20251222135055

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370803020
Report Date: 12/05/2025
Date Signed: 12/05/2025 12:44:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20251031142204

FACILITY NAME:	BAUM FAMILY CARE HOME		FACILITY NUMBER:	370803020
ADMINISTRATOR:	BAUM, RONALD&CHERYL		FACILITY TYPE:	735
ADDRESS:	9627 RANCHO MIRAGE LANE		TELEPHONE:	(619) 390-8978
CITY:	LAKESIDE	STATE: CA	ZIP CODE:	92040
CAPACITY:	6	CENSUS: 4	DATE:	12/05/2025
		UNANNOUNCED	TIME BEGAN:	08:27 AM
MET WITH:	Licensee Cheryl Baum & House Manager Carrie Baum		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Licensee is operating beyond the scope of their license.
Staff do not safeguard resident's possessions.
Staff do not prevent resident(s) from hitting other resident(s).
Staff do not ensure that resident(s) hygiene needs are met.
Staff do not ensure that resident(s) toileting needs are met.
Staff do not ensure that facility is kept in a sanitary condition.
Staff do not ensure that resident receives their mail in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Licensee Cheryl Baum and House Manager Carrie Baum.

On October 31, 2025 the Department received this complaint with the above mentioned allegations. In an interview with LPA, the reporting party retracted the allegations and stated the allegations were made during an episode of confusion and delusion from their behavioral health diagnosis. The Department still conducted a thorough investigation which included unannounced facility visits, record reviews, as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20251031142204

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BAUM FAMILY CARE HOME	FACILITY NUMBER: 370803020
	VISIT DATE: 12/05/2025

NARRATIVE

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(Continued from LIC9099, page 2 of 3)

Regarding the allegation that licensee is operating beyond the scope of their license, the facility has a licensed capacity for six residents. However, oftentimes residents from a sister facility come and do activities together during the day. Interviews with staff report that the staff to client ratio is always maintained and an interview with an Outside Source (OS1) familiar with the facility and clients reported that the facility is compliant in operating within the vendor guidelines. OS1 did not report any concerns regarding facility staff being out of ratio.

Regarding the allegation that staff do not safeguard resident’s possessions, records reviewed revealed the facility had thorough documentation of Client/Resident Personal Property and Valuables (LIC 621) forms. Interviews with residents in care did not report any concerns regarding their possessions being mishandled by facility staff. Interview with OS1 reported no concerns.

Regarding the allegation that staff do not prevent resident(s) from hitting other resident(s), interviews with residents and facility staff corroborated no recent incidents of physical altercations between residents. Interview with OS1 reported not having any concerns regarding residents engaging in physical altercations or staff not providing enough supervision to adequately address the situation if it arose.

Regarding the allegation that staff do not ensure that resident(s) hygiene needs are met, during unannounced facility visits LPA observed residents appearing clean and well groomed. Interviews with residents reported no concerns regarding their hygiene needs. Residents reported ample hygiene supplies being present, which LPA observed during unannounced facility visits. OS1 did not report any concerns regarding resident’s hygiene needs not being met.

Regarding the allegation that staff do not ensure that resident(s) toileting needs are met, records reviewed revealed residents are able to tend to their own toileting needs independently. Staff and resident interviews corroborated this. Interview with OS1 did not report any concerns regarding toileting needs of residents not being met.

(Continued on LIC 809C)

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20251031142204

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BAUM FAMILY CARE HOME	FACILITY NUMBER: 370803020
	VISIT DATE: 12/05/2025

NARRATIVE

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(Continued from LIC 9099, page 2 of 3)

Regarding the allegation that staff do not ensure that facility is kept in a sanitary condition, LPA observations during unannounced visits did not raise any cleanliness concerns. An interview with OS1 did not report any concerns regarding the facility being unclean or unsanitary. Interviews with staff reported the facility being cleaned on a regular basis. Additionally, interviews with residents did not report any issues with the facility being unclean.

Regarding the allegation that staff do not ensure that resident receives their mail in a timely manner, interviews with residents in care did not report issues with receiving their mail. Interviews with staff reported collecting the mail every morning, sorting it, and providing it to the appropriate residents. Interview with OS1 reported no concerns regarding residents not receiving their mail timely.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Licensee Cheryl Baum and House Manager Carrie Baum, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

LIC9099 (FAS) - (06/04)

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