370803168-8-20-2021-08-AS-SJAB-C6EMMR-20210831094421

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 08/20/2021
Date Signed: 08/20/2021 01:38:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2020 and conducted by Evaluator Alexandre Vo

COMPLAINT CONTROL NUMBER: 08-AS-20200511093757

FACILITY NAME:	TURMAN'S RESIDENTIAL FACILITY 7		FACILITY NUMBER:	370803168
ADMINISTRATOR:	KELLY GALLOWAY		FACILITY TYPE:	735
ADDRESS:	8384 MELROSE LANE		TELEPHONE:	(619) 312-1679
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	8	CENSUS: 8	DATE:	08/20/2021
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	House Manager, Leah Villareal		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Clients are not properly assisted with administration of medication
Clients' medications are not kept locked up
Staff consumes substances in the presence of clients
Licensee does not provide necessities to clients.
Staff member yells at clients.
Facility is unsanitary.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Alexandre Vo, conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. LPA met with House Manager, Leah Villareal, and was allowed entry into the facility after identifying himself and stating the purpose of the visit.

The Department’s investigation included observations, interviews, and facility’s records review.

It was alleged that clients were not being assisted with the self-administration of medication. According to interviews and records review, clients were assisted with medication according to instructions. A medication count was conducted with the Administrator and found that clients’ medications number matched their administration records. Missed dosages were noted accordingly. Therefore, this allegation has been deemed unsubstantiated because the preponderance of the evidence standard has not been met.
(continued)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Alexandre Vo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20200511093757

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7	FACILITY NUMBER: 370803168
	VISIT DATE: 08/20/2021

NARRATIVE

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It was alleged that medication was accessible to the clients due to the unlocked storage area. Based on virtual visit conducted via FaceTime due to COVID-19, the medicine cabinet was locked. LPA observed the Administrator trying to open the cabinet but was unable to do so. House Manager handed the Administrator a key to open the cabinet. Interviews with clients and outside sources indicate that they do not have access to the medication cabinet and that staff supervises when medication is being given. Therefore, this allegation has been deemed unsubstantiated because the preponderance of the evidence standard has not been met.

It was alleged that the facility staff smoked marijuana and drank alcohol in the presence of clients. According to outside source, they had previous complaints and conducted unannounced visits prior to the pandemic. They did not observe substance or alcohol use while in the presence of the clients. Interviews with clients indicate that they did not observe staff smoking marijuana or drinking alcohol in their presence. This allegation is deemed unsubstantiated because the preponderance of the evidence standard has not been met.

It was alleged that staff yelled at clients, violating their personal rights to dignity and respect. Interviews with clients, staff, and outside sources indicate that they have not witnessed staff yelling at clients. Therefore, this allegation has been deemed unsubstantiated because the preponderance of the evidence standard has not been met.

It was alleged that the facility’s physical plant was unsanitary due to house manager’s dog and cat defecating in the clients’ living area. During a tour of the facility, which was conducted via FaceTime due to COVID-19, LPA did not observe animal feces in the clients’ living area, including clients’ living room and bedrooms. According to interviews, there were isolated incidents, but staff immediately cleaned the areas from pet waste. Interviews with outside sources indicate that there were no observations of pet waste that were left uncleaned in the clients’ living areas. Therefore, this allegation has been deemed unsubstantiated because the preponderance of the evidence standard has not been met. (continued)

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Alexandre Vo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20200511093757

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7	FACILITY NUMBER: 370803168
	VISIT DATE: 08/20/2021

NARRATIVE

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It was alleged that the facility did not provide sufficient hygiene products to the two clients that were living at the facility. Based on LPA's observations during a FaceTime visit due to COVID-19, LPA observed there to be sufficient soap and paper products. Interview with staff and clients indicate that their family also supplement hygiene products when requested by the clients. Therefore, this allegation is unsubstantiated due to the preponderance of the evidence standard not being met.

An exit interview was conducted with the House Manager. A copy of this report and Licensee’s Rights (9058 01/16) were provided to the House Manager upon conclusion of the visit and her signature on this form confirms receipt of these documents.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Alexandre Vo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2021

LIC9099 (FAS) - (06/04)

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