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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 07/29/2025
Date Signed: 07/29/2025 11:37:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250529132641
FACILITY NAME:TURMAN'S RESIDENTIAL FACILITY 7FACILITY NUMBER:
370803168
ADMINISTRATOR:KELLY GALLOWAYFACILITY TYPE:
735
ADDRESS:8384 MELROSE LANETELEPHONE:
(619) 312-1679
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:8CENSUS: 6DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Stephanie Harper, House ManagerTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff did not provide clean clothing to client in care
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Angelica Boyles and Jose De La Cruz conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPAs identified themselves, explained the purpose of the visit and nature of the complaint to Stephanie Harper, House Manager.

On May 29, 2025 the Department received this complaint which alleged staff did not provide clean clothing to client in care. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250529132641
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7
FACILITY NUMBER: 370803168
VISIT DATE: 07/29/2025
NARRATIVE
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(Continued from LIC9099)

LPA observations during unannounced facility visits did not raise any concern regarding client’s having clean clothes. LPA observed all clients in care with clean clothes and observed an adequate amount of clean clothing in client’s closets. Further, LPA observed a laundry schedule posted in the kitchen which indicates each client gets laundry done on a weekly basis. Interviews with clients corroborated this laundry schedule being accurate. Interviews with clients in care unanimously reported having clean clothes.

The Department has investigated the allegation that staff did not provide clean clothing to client in care. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2