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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 07/29/2025
Date Signed: 07/29/2025 11:43:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250509173509
FACILITY NAME:TURMAN'S RESIDENTIAL FACILITY 7FACILITY NUMBER:
370803168
ADMINISTRATOR:KELLY GALLOWAYFACILITY TYPE:
735
ADDRESS:8384 MELROSE LANETELEPHONE:
(619) 312-1679
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:8CENSUS: 6DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Stephanie Harper, House ManagerTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff sprayed a resident with a water hose.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Angelica Boyles and Jose De La Cruz conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPAs identified themselves, explained the purpose of the visit and nature of the complaint to Stephanie Harper, House Manager.

On May 9, 2025 the Department received this complaint which alleged staff sprayed Resident #1 (R1) with a water hose which resulted in R1’s phone being damaged. [See LIC811 Confidential Name List for a description of select person identifiers used in this report]. It was reported that this incident took place in December of 2024. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250509173509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7
FACILITY NUMBER: 370803168
VISIT DATE: 07/29/2025
NARRATIVE
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(Continued from LIC9099)

An interview with Outside Source #1 (OS1) who is familiar with the facility and R1 reported that R1 has a tendency to fabricate stories, specifically regarding how his phone allegedly gets damaged. OS1 did not report having any concerns about how staff treat residents.

While interviews with other residents in care did indicate staff and residents play with the water outside when it gets hot, residents interviewed reported that R1 never participated in this activity, nor did they ever observe staff spraying R1 with the hose. Further, interviews with residents corroborated R1’s pattern of fabricating ways to get a new phone.

The Department has investigated the allegation that staff sprayed R1 with a water hose. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2