370803168-7-29-2025-08-AS-SJAB-DKCQQL-20250808122230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 07/29/2025
Date Signed: 07/29/2025 11:57:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250627151111

FACILITY NAME:	TURMAN'S RESIDENTIAL FACILITY 7		FACILITY NUMBER:	370803168
ADMINISTRATOR:	KELLY GALLOWAY		FACILITY TYPE:	735
ADDRESS:	8384 MELROSE LANE		TELEPHONE:	(619) 312-1679
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	8	CENSUS: 6	DATE:	07/29/2025
		UNANNOUNCED	TIME BEGAN:	10:31 AM
MET WITH:	Stephanie Harper, House Manager		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff speak inappropriate to residents in care.
Staff threatens residents.
Staff does not treat resident with dignity and respect.
Staff did not ensure that resident had meals.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Angelica Boyles and Jose De La Cruz conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPAs identified themselves, explained the purpose of the visit and nature of the complaint to Stephanie Harper, House Manager.

On June 27, 2025 the Department received this complaint which alleged staff speak inappropriately to residents in care, staff threatens residents, staff does not treat Resident #1 (R1) with dignity and respect, and staff did not ensure that R1 had meals. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250627151111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7	FACILITY NUMBER: 370803168
	VISIT DATE: 07/29/2025

NARRATIVE

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(Continued from LIC9099)

Regarding the allegation that staff speak inappropriately to residents in care, while R1 reported staff speaking inappropriately, specifically cussing, all other residents interviewed unanimously reported staff not speaking inappropriately to residents. During unannounced facility visits, LPA observed residents in care having good rapport with staff and did not observe staff speaking to residents in an inappropriate way.

Regarding the allegation that staff threatens residents, while R1 reported feeling threatened by staff, all other residents interviewed unanimously reported not feeling threatened. These residents did not corroborate accounts from R1 and did not report concerns regarding how staff treats residents. LPA observations during unannounced facility visits did not raise concerns regarding staff threatening residents.

Regarding the allegation that staff do not treat R1 with dignity and respect, residents interviewed unanimously did not report witnessing staff treating R1 differently or being disrespect by staff. Other residents reported being treated with respect from staff.

Regarding the allegation that staff did not ensure that R1 had meals, while R1 specifically reported not receiving meals, all other residents interviewed unanimously reported receiving meals from staff. During unannounced facility visits, LPA observed a food menu posted on the fridge and adequate amounts of food present.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025

LIC9099 (FAS) - (06/04)

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