370803168-8-19-2025-08-AS-APAO-DKX8K3-20250826223427

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 08/19/2025
Date Signed: 08/19/2025 02:42:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2021 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20210728180453

FACILITY NAME:	TURMAN'S RESIDENTIAL FACILITY 7		FACILITY NUMBER:	370803168
ADMINISTRATOR:	KELLY GALLOWAY		FACILITY TYPE:	735
ADDRESS:	8384 MELROSE LANE		TELEPHONE:	(619) 312-1679
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	8	CENSUS: 6	DATE:	08/19/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Stephanie Harper, House Manager		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff smoking cannabis while at facility
Staff consuming alcohol while at the facility
Insufficient staffing

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Stephanie Harper, House Manager.

On July 28, 2021 the Department received this complaint which alleged staff smoking cannabis while at the facility, staff consuming alcohol while at the facility, and insufficient staffing. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210728180453

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7	FACILITY NUMBER: 370803168
	VISIT DATE: 08/19/2025

NARRATIVE

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(Continued from LIC9099)

Regarding the allegation of staff smoking cannabis while at the facility, interviews with clients around the time of the allegation did not report observing staff smoking. Interviews with current clients did not report observing staff smoking cannabis either. Interview with an outside source familiar with the facility at the time of the allegation did not observe staff smoking cannabis while making unannounced facility visits after hours. Further, LPA observations during unannounced facility visits did not raise any concern.

Regarding the allegation of staff consuming alcohol while at the facility, interviews with clients around the time of the allegation did not report observing staff smoking. Interviews with current clients did not report observing staff smoking cannabis either. Interview with an outside source familiar with the facility at the time of the allegation did not observe staff consuming alcohol while making unannounced facility visits after hours. Further, LPA observations during unannounced facility visits did not raise any concern.

Regarding the allegation of insufficient staffing, interviews with an outside source familiar with the facility did not report observing any staffing insufficiencies around the time of the allegation. Presently, interviews with clients reported their needs are adequately being met. Interviews with staff reported that the ratio is 1 staff per 6 clients as designated by their vendor funding source. LPA observed this staffing ratio being met during unannounced facility visits and records reviewed revealed adequate relief staff if needed.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025

LIC9099 (FAS) - (06/04)

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