370803168-11-5-2025-08-AS-YFLS-DNANP7-20251110093754

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370803168
Report Date: 11/05/2025
Date Signed: 11/05/2025 04:27:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Luisa Fontanilla

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20210618162202

FACILITY NAME:	TURMAN'S RESIDENTIAL FACILITY 7		FACILITY NUMBER:	370803168
ADMINISTRATOR:	KELLY GALLOWAY		FACILITY TYPE:	735
ADDRESS:	8384 MELROSE LANE		TELEPHONE:	(619) 312-1679
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	8	CENSUS: 7	DATE:	11/05/2025
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Kelly Galloway		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Administrator is not present the number of hours necessary to manage facility.
Staff do not have required training
Facility has black mold.
Facility is not in good repair.

INVESTIGATION FINDINGS:

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On this day at around 2:30 pm, Licensing Program Analyst (LPA) Luisa Fontanilla conducted Teams meeting with Kelly Galloway, Administrator to deliver findings on the above allegations. LPA explained to Galloway the purpose of the meeting.

During the course of investigation, LPA Laarni Santiago conducted 10-day visit and interviewed staff and 2 of 5 clients on 6/22/2021. On 6/25/2021, the Administrator was interviewed. On 6/28/2021, LPA Santiago interviewed San Diego Regional Center (SDRC) Coordinator.

Allegation: Administrator is not present the number of hours necessary to manage facility.

Based on interviews conducted, Witness 1 (W1) states, "the Administrator is always available, but I feel that she spreads too thin….”

Clients who were interviewed state seeing the Administrator at the facility but were unable to determine the amount of time spent.

Staff 1 (S1) states that the last time S1 saw the Administrator at the facility was about a month ago when S1 was getting trained by the Administrator. However, S1 states the Administrator is always available for the clients to visit in her home. S1 emphasized the Administrator is always available to help, if needed.

continuation on Lic 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Luisa Fontanilla
LICENSING EVALUATOR SIGNATURE:	DATE: 11/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210618162202

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TURMAN'S RESIDENTIAL FACILITY 7	FACILITY NUMBER: 370803168
	VISIT DATE: 11/05/2025

NARRATIVE

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continuation from Lic 9099

During interview conducted, the Administrator states she is at the facility 4 times a month. She handles bookkeeping, placement, helps clients find services, communicates with Regional Center and is present during annuals.

On 11/5/2025, LPA Luisa Fontanilla interviewed the Administrator who states that she lives in one of the facilities that she manages. And that clients come to her anytime, if needed.

On the same day at around 2:00pm, LPA attempted to interview C3 who used to live in this location but was moved to another location a few times but did not get any response.

Allegation: Staff do not have required training

On 6/25/2021, LPA Santiago interviewed the Administrator. She states that she is at the facility 4 times a month. She handles bookkeeping, placement, helps clients find services, communicates with Regional Center and is present during annuals.

When LPA inquired about the House Manager’s training, she advised that HM “ has CPR training, has completed medication training on June 12th, 2021, as well as the 40 hour orientation training. She added that the HM has worked with them a long time ago and received the required training. Since HM started a month ago, HM is still in the process of acquiring required training.

Allegation: Facility has black mold/Facility is not in good repair.

Based on interviews conducted, clients and staff all denied that facility has black mold. Clients interviewed stated they did not see or smell any black mold at the facility. W1 denied observing black mold but “has observed uncleanliness” at the facility. The Administrator also denied any black mold or broken garbage disposal.

Based on interviews conducted, the above allegations are unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There is no deficiency noted. A copy of this provided was provided to the Administrator.

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Luisa Fontanilla
LICENSING EVALUATOR SIGNATURE:	DATE: 11/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025

LIC9099 (FAS) - (06/04)

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