370804788-9-20-2023-08-AS-SJAB-CW4PDT-20230928111403

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 09/19/2023
Date Signed: 09/20/2023 09:44:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2023 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20230831135504

FACILITY NAME:	CASA EL CAJON		FACILITY NUMBER:	370804788
ADMINISTRATOR:	REBECCA RAYO		FACILITY TYPE:	740
ADDRESS:	306 SHADY LANE		TELEPHONE:	(619) 440-1335
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	99	CENSUS: 97	DATE:	09/19/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Administrator Rayo		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff do not provide adequate food services to residents.
Staff do not maintain a comfortable temperature for residents.
Staff do not ensure a comfortable environment for residents.
Staff do not treat residents with dignity or respect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation. LPA was granted entry after identifying herself. LPA discussed the purpose of the visit and the basic elements of the allegations mentioned above with Administrator Rayo.

The Department's investigation included resident, staff, and outside source interviews, a facility tour, and facility and resident records reviews.

It was alleged staff did not provide adequate food services to residents. A facility tour revealed the facility has a commercial kitchen, a sufficient supply of perishable and non-perishable food. LPA observed a log of temperature checks for proper refrigeration, and all expiration dates checked on food items were all in compliance. An interview with facility staff revealed the facility also has vending machines for clients to use at their discretion until 10:00 PM. LPA also conducted a review of the facility menu and secured a copy. Staff interviews and facility records revealed residents are provided with 3 meals and 3 snacks a day, and also have the option of the vending machines on the premises until 10:00 PM. Resident interviews revealed no issues with the facility meals.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230831135504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CASA EL CAJON	FACILITY NUMBER: 370804788
	VISIT DATE: 09/19/2023

NARRATIVE

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It was also alleged facility staff did not maintain a comfortable temperature for residents. During the facility tour, accompanied by the lead Maintenance Staff (S1) and Administrator Rayo (S2), there were 3 thermometers observed, which were all were set at 76 degrees, meeting Title 22 mandate. An interview with S2 revealed the facility had a total of 16 thermometers throughout the facility. Interviews with residents had no complaints regarding the facility temperature.

It was alleged staff did not ensure a comfortable environment for residents. During the LPA tour, the great or common areas had large leather sofas and flat screen TV’s available for resident access. The facility tour also revealed the facility had planned activities, a pool table, and a large dining hall. LPA observed and secured photos of resident rooms, each room, either shared or private, was large and roomy, equipped with the mandated furnishings, and each room had a private bathroom. Interviews conducted with residents in care revealed no complaints regarding the comfort level of the facility.

Lastly, it was alleged that facility staff did not treat clients with respect and dignity. There were no corroborating interviews conducted with residents, and outside sources regarding staff mistreating residents in care. Resident interviews revealed feeling staff were caring and friendly.

Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid there is not a preponderance of evidence to prove that the alleged violations occurred.

LPA conducted an exit interview with Administrator Rayo and was provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the documents.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023

LIC9099 (FAS) - (06/04)

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