<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 07/10/2026
Date Signed: 07/10/2026 05:42:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Liliana Silveira
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20260702122439
FACILITY NAME:CASA EL CAJONFACILITY NUMBER:
370804788
ADMINISTRATOR:REBECCA RAYOFACILITY TYPE:
740
ADDRESS:306 SHADY LANETELEPHONE:
(619) 440-1335
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:99CENSUS: 87DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Interim Administrator Eveline DentonTIME COMPLETED:
05:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at resident.
Staff are not providing a safe environment for resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Liliana Silveira conducted an unannounced complaint investigation visit and delivered findings. LPA Silveira explained the purpose of the visit and was granted entry into the facility by Interim Administrator Eveline Denton.

The Department’s investigation consisted of LPA observations, interviews and a records review. On July 2, 2026, it was alleged that staff are not providing a safe residence for Resident #1 (R1) and that staff are yelling at R1. The Department conducted a facility visit on July 10, 2026. During the visit, Licensing Program Analyst (LPA) heard R1 tell a staff that there was feces in the hallway that needed to be cleaned up. The LPA did not observe any feces and asked the staff if there was feces anywhere and the staff stated, “no, R1 imagined it.”
(CONTINUED ON NEXT PAGE, LIC 809C)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260702122439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA EL CAJON
FACILITY NUMBER: 370804788
VISIT DATE: 07/10/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(CONITNUED FROM PAGE 1, LIC 809)
The Department conducted a records review. A medical report for R1, dated 05/19/2018, revealed that R1 is diagnosed with schizophrenia. The LPA interviewed R1 and it was revealed that R1 is not a credible witness. R1 was not able to form coherent sentences and some responses were illogical, such as R1 calling the facility a morgue. Interviews with two (2) care staff revealed that since December 2025, R1 has been changing. R1 is physically weaker, making false claims and acting more paranoid.

The interviews with the two (2) staff also revealed that they have not observed other staff mistreating R1. Interviews with three residents (3) revealed that they have not experienced mistreatment from staff.

There is insufficient evidence to support these allegations. No citations were issued during today’s visit.

The preponderance of evidence standard has not been met, therefore, the above-mentioned allegations are unsubstantiated. An exit interview was conducted with Eveline and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 03/22) were provided to Eveline via email. Signature below confirms receipt of all documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2