370804823-8-19-2026-08-AS-SJAB-DXLPWN-20260904114101

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370804823
Report Date: 08/19/2026
Date Signed: 08/19/2026 01:18:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20250902151440

FACILITY NAME:	ST. PAUL'S VILLA		FACILITY NUMBER:	370804823
ADMINISTRATOR:	ELEANOR DOWNING		FACILITY TYPE:	740
ADDRESS:	2340 FOURTH AVENUE		TELEPHONE:	(619) 232-2996
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92101
CAPACITY:	200	CENSUS:	DATE:	08/19/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	LaTressa Downing, Executive Director		TIME COMPLETED:	10:13 AM

ALLEGATION(S):

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Lack of supervision resulting in resident getting violent with another resident(s).

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit with Executive Director, LaTressa Downing.

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, and outside sources, and a review of records.

On 9/2/25, it was alleged that there was a lack of supervision resulting in a resident getting violent with another resident.

(Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250902151440

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ST. PAUL'S VILLA	FACILITY NUMBER: 370804823
	VISIT DATE: 08/19/2026

NARRATIVE

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(Continued from LIC9099)

Facility staff were interviewed and consistently reported reporting requirements, including timelines for notifying the Department, responsible parties, and other agencies when appropriate. Staff stated that all incidents are documented immediately and submitted to the Department within the required time frame. The incident reports reviewed were properly addressed. There was no evidence of lack of supervision during the resident to resident incident. The facility staff followed the policy in place regarding resident to resident inappropriate interaction.

Residents interviewed revealed that they feel safe at the facility. There were no complaints of lack of staff from residents. LPA interviewed residents regarding their experiences with staff availability, safety, and communication. Residents reported that they feel safe living at the facility and stated that staff are present, approachable, and responsive. Residents did not report any concerns regarding a lack of staffing or delays in staff response. No resident expressed concerns related to incident reporting or staff oversight.

LPA interviewed outside sources, who confirmed they receive incident notifications from the facility promptly when required. Outside sources reported no issues with communication and described the facility as consistent and proactive when incidents occur. There were no complaints of insufficient staffing or supervision from outside contacts.

LPA reviewed the facility’s incident reports for the period of 8/1/25 through 9/1/25, including incident logs, LIC 624s, internal documentation, and communication records. All unusual incidents were found to have been reported to the Department and other required agencies per regulatory timelines. Reports were complete, included required details, and aligned with internal documentation. Outside sources were informed of the incidents when they occurred with no delays.

Based on interviews, LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with the Executive Director to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

LIC9099 (FAS) - (06/04)

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